topic Help!! in Archived Posts

Help!!

Demimoore16 — Mon, 11 Jan 2021 22:39:35 GMT

Help. I'm on an unlimited 4gee router and it's saying im out of data... HOW when it's unlimited??? Also doesn't allow me to buy an additional add on

Re: Help!!

XRaySpeX — Mon, 11 Jan 2021 22:44:52 GMT

It's only talking about data that you may potentially gift to other nos. on your a/c if you choose to. It's just a warning just in case you wanted to. You may safely ignore it & carry on using data for your own purposes including hotspotting.

Re: Help!!

Northerner — Mon, 11 Jan 2021 22:44:57 GMT

Hi @Demimoore16

Hie much data have you used?

UNLIMITED PLANS
50GB fair use policy applies outside UK. Personal, non-commercial use only. If you regularly tether 12 or more
devices, we will consider this non-personal use and have the right to move you to a more suitable plan. We will
consider usage above 600GB/month to be non-personal use and have the right to apply traffic management controls
to deprioritise your mobile traffic during busy periods or to move you to a business plan. You can gift up to 100GB.
Data usage on an unlimited plan will decrement from giftable allowance. Any data boost allowance will be added to
the giftable allowance.

Thanks

Re: Help!!

Demimoore16 — Mon, 11 Jan 2021 22:49:29 GMT

It doesn't show me what I've used. Just says you've no data left and it's on the go slow..

Re: Help!!

Jon_K — Tue, 12 Jan 2021 08:31:31 GMT

Hi @Demimoore16.

Are you still able to use your data but it's slower than usual?

When is your refresh date?

Jon

Re: Help!!

Demimoore16 — Tue, 12 Jan 2021 13:55:07 GMT

Yes still able to use but my sky box isn't downloading content / opening
apps - refresh says 29th one place and then no refresh on the manage router
page

xxxx xxxxx

[mod edit: please do not post personal information on the public board. Thanks!]

Re: Help!!

Jon_K — Tue, 12 Jan 2021 12:52:47 GMT

Thanks @Demimoore16.

Our Customer Care team will be able to take a look at your account and see what is going on for you.

I'd recommend giving them a call.

Jon