topic Re: Moving house in Archived Posts

Moving house

JaneD1961 — Sun, 10 Jan 2021 10:11:36 GMT

Hi I'm moving tomorrow and didn't give a thought to my internet, what do I do.....HELP I have a 14 year old foster son 😱😱

Re: Moving house

Chris_B — Sun, 10 Jan 2021 10:38:29 GMT

@JaneD1961 Are you taking about a fixed broadband connection? If you are you need to call customer services. From your landline you can dial 150.

Re: Moving house

XRaySpeX — Sun, 10 Jan 2021 16:25:41 GMT

@JaneD1961 : You need to follow How do I arrange my move?

What does BT Wholesale Broadband Availability Checker / Address Checker estimate for your new addy? Post just the whole table and the line above it, blanking out your new addy.

Re: Moving house

JaneD1961 — Mon, 11 Jan 2021 03:23:45 GMT

@Chris_B Hi, I just have a Wi-Fi box nothing fixed, can I just take it with me and let ee know?

Re: Moving house

XRaySpeX — Mon, 11 Jan 2021 03:42:19 GMT

@JaneD1961 : As it's just a 4GEE mobile router you have, just take it with you. EE don't need to know where it is. It's mobile.

Then ignore my previous post. It was was for fixed landline BB.

Re: Moving house

Leanne_T — Mon, 11 Jan 2021 09:10:01 GMT

Hi @JaneD1961

Thanks for coming to the community.

You can also update your address within your My EE account online > Account Settings > My Address > Change.

Hope the move goes well 🙂

Leanne.