topic Re: Replacement SIM in Archived Posts

Replacement SIM

Litehiker — Mon, 04 Jan 2021 14:00:00 GMT

Hi. I set up a 4GEE account for a friend in a care home (I hold power of attorney). I put the SIM in a mobile wifi device and this worked fine and a monthly DD paid for it. My friend felt that the wifi device wasn't working properly (although I think he was wrong). Anyway, I bought another. He posted the SIM from the old device to me but it seems to have gone astray in the post. If I order another from EE, can I register it on the existing EE account and so usage and payment can continue as before? With Covid restrictions, I have to do everything relotely as care home visits aren't possible at the moment.

Re: Replacement SIM

Chris_B — Mon, 04 Jan 2021 14:07:11 GMT

@Litehiker You’ll have to request for a replacement SIM card not a new SIM card.

Re: Replacement SIM

Litehiker — Mon, 04 Jan 2021 15:00:32 GMT

Thanks. Do you know how I request a replacement SIM? The EE website doesn’t seem to give me an option.

Sent from my iPad

Re: Replacement SIM

Katie_B — Mon, 04 Jan 2021 15:46:20 GMT

Hi @Litehiker.

You can request a replacement SIM by logging in to My EE selecting Account Settings then scrolling down to Manage your SIM.

Alternatively, you can give us a call and a member of our customer care team can order a replacement.

Katie 🙂

Re: Replacement SIM

XRaySpeX — Mon, 04 Jan 2021 15:52:43 GMT

Order a replacement SIM online at Order a replacement SIM for £1.50 or phone CS for one. It will come as a Combi-SIM with all 3 sizes as push-outs.