topic Re: Dongle powered but showing red light constantly in Archived Posts

Dongle powered but showing red light constantly

Tiger442 — Mon, 26 Oct 2020 22:13:14 GMT

I have got a 4G dongle which is fully charged and is constantly showing a red light. Devices are connecting to it but there is no internet connection.

Signal for EE is good and have no problems with phone.

No shortage of data as package is sufficient.

Any suggestions to solve this issue would be appreciated.

Thanks in advance.

Re: Dongle powered but showing red light constantly

Jon_K — Tue, 27 Oct 2020 09:01:48 GMT

Hi @Tiger442.

Welcome to the community.

Where and when did you get this dongle?

Has it worked at all since you got it?

Jon

Re: Dongle powered but showing red light constantly

Tiger442 — Tue, 27 Oct 2020 09:27:05 GMT

Jon, the dongle is from an EE shop on contract and has been working. Not been used for a couple of months.

Re: Dongle powered but showing red light constantly

Jon_K — Tue, 27 Oct 2020 10:09:32 GMT

Thanks @Tiger442.

Are you using a pay as you go or pay monthly SIM card with the dongle?

Jon

Re: Dongle powered but showing red light constantly

XRaySpeX — Tue, 27 Oct 2020 18:24:17 GMT

Which model dongle? Which light(s) are Red?

Re: Dongle powered but showing red light constantly

whillier — Mon, 04 Jan 2021 12:22:54 GMT

I am looking to confirm my monthly payment

Re: Dongle powered but showing red light constantly

James_B — Mon, 04 Jan 2021 12:42:32 GMT

Hi @whillier,

Welcome to the EE Community. 🙂

You can view your plan and bills in My EE.

Hope this helps.

James