topic Re: Roll over or top up? in Archived Posts

Roll over or top up?

Nicholas8 — Sun, 20 Dec 2020 09:58:24 GMT

Two queries if I may. Firstly what's the difference between a roll over or top up?

Our new account was set up with a standard 2G, but I was promised on the phone 10G. Now we have run out and have topped up with £15. When will this show in my plan? And is it a top up or a roll over?

Secondly how do you deal with someone who has a pay-as-you-go Vodafone ancient phone, not smart - can't get texts as he can't even open the inbox. How can you confirm messages to him? Landline?

Re: Roll over or top up?

Chris_B — Sun, 20 Dec 2020 11:01:28 GMT

@Nicholas8 A roll over is when unused data from one month rolls over to be used the following month. A top up is to give you an allowance to use from this it might roll over to the following month.

the text message probably is not your problem if the user of the receiving of the message hasn’t got their device setup correctly to open/receive text messages. If they have issues with text messages your best of just calling that person.

Re: Roll over or top up?

XRaySpeX — Sun, 20 Dec 2020 13:58:10 GMT

A top-up is just putting money credit on the phone from which you can buy things like paying for calls & texts at per-unit rates or buying PAYG Packs or Add-ons of allowances for calls, texts or data.

Re: Roll over or top up?

Nicholas8 — Mon, 21 Dec 2020 09:26:25 GMT

It is now 24 hours since I put £15 on to my account but it is still showing nil on my account. How long does EE need to update an account?

I was promised 10g when I set up the account but this rapidly diminished to 6g. The account only shows 2g. Where is the rest of the gs?

Re: Roll over or top up?

Leanne_T — Mon, 21 Dec 2020 11:23:30 GMT

Hi @Nicholas8

Thanks for coming to the community.

Could you text BALANCE to 150 and let me know the reply?

Thanks 🙂

Leanne.

Re: Roll over or top up?

Nicholas8 — Tue, 22 Dec 2020 09:23:43 GMT

I do not have a smart phone for EE so can't text 150. Will try ringing a non-EE tel number.

Re: Roll over or top up?

Leanne_T — Tue, 22 Dec 2020 10:07:31 GMT

Hi @Nicholas8

Thanks for coming back to me.

If you get in touch with our Pay as you go Care team, they can check your account for you.

Leanne.

Re: Roll over or top up?

XRaySpeX — Tue, 22 Dec 2020 11:18:11 GMT

Even a non-smart phone or other device ought to be able to send texts. They've been around for yonks.

Re: Roll over or top up?

Nicholas8 — Thu, 24 Dec 2020 10:12:29 GMT

Thanks for all your replies. In the end in frustration I telephoned, and found a helpful man in Belfast. He explained that the Flex plan I was on is not flexible at all - and I could not top it up whenever I wanted. He changed me over to straightforward a Pay as You Go plan which works perfectly and now includes the £15 credit. Suggest your literature explains that Flex means 'inflex' as he says lots of people don't really understand it (like me). I am sorted out now but thanks for trying!