topic email blocking in Archived Posts

email blocking

stormdog — Fri, 04 Dec 2020 14:24:04 GMT

Hi,

My outgoing emails are being returned. The reason given is as below -

"Messages from your IP have been determined to be suspicious as a device on your current network may have malware."

I'm using a 4GEE Mini Network device. I understand my IP belongs to Orange and is blacklisted.

What advice can anyone give to clear the blacklisting?

Re: email blocking

XRaySpeX — Fri, 04 Dec 2020 14:52:50 GMT

Yes, the public IP you are currently using is on a blacklist cuz some previous user of that IP has been naughty. Try rebooting your router to try & obtain a clean IP.

Re: email blocking

stormdog — Fri, 04 Dec 2020 16:53:30 GMT

OK, I've rebooted the WiFi device but the new IP is still on the CBL blacklist. Do I keep rebooting until I get an IP which is not on an list or can I simply ask EE for a new phone number?

Re: email blocking

XRaySpeX — Fri, 04 Dec 2020 16:57:55 GMT

You can keep rebooting but not too often.

Re: email blocking

stormdog — Sun, 06 Dec 2020 13:32:28 GMT

I've rebooted twice. I'll see how things go.

Re: email blocking

stormdog — Sat, 12 Dec 2020 19:29:34 GMT

OK, I finally got a clean IP. It's a little slow but at least I can post again. Thanks.

Re: email blocking

XRaySpeX — Sat, 12 Dec 2020 19:43:56 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & it is now sorted.