topic Re: Signal dropped in Archived Posts

Signal dropped

Cathymp1922 — Wed, 02 Dec 2020 12:26:03 GMT

Hello. I live on a remote farm in Devon , had a nightmare with BT and switched to the 4 gee router. Its been great, download speed in the high 20’s. BT was 2 mbs on a good day.

suddenly it gone down to under 10 mbs. Spent an hour and a half with tech tech and they said it may be the mast, we then got cut off and they’re didn’t ring back. Takes an hour to get through....everyone working from home ...

if I have the blue nerwok light on I get no bars of signal. If I get a bar or two I get a slightly better download but stil about 7 or 8 mbs it no network blue , it’s green light.

the router is in the attic , the highest point and I was wondering if an antennae would work?

do I need the blue network light more than the bars ?

or the other way around ? cant get both !

Thanks

Cathy

Re: Signal dropped

James_B — Wed, 02 Dec 2020 15:01:59 GMT

Hi @Cathymp1922,

Welcome to the EE Community. 🙂

Does the Network Status Checker show any problems in your area?

Thanks

James

Re: Signal dropped

bristolian — Wed, 02 Dec 2020 15:18:05 GMT

Hi @Cathymp1922

Which 4G mobile device are you using?

Re: Signal dropped

Cathymp1922 — Wed, 02 Dec 2020 16:02:47 GMT

No sadly !

Sent from my iPad

Re: Signal dropped

Cathymp1922 — Wed, 02 Dec 2020 16:09:47 GMT

Sent from my iPad

Re: Signal dropped

Katie_B — Wed, 02 Dec 2020 16:53:44 GMT

Hi @Catchymp1922.

Please confirm what router you are using so we can help further.

Katie 🙂

Re: Signal dropped

Cathymp1922 — Wed, 02 Dec 2020 17:23:47 GMT

Does this answer the question? Thanks for replying

Sent from my iPad

Re: Signal dropped

Katie_B — Wed, 02 Dec 2020 18:13:39 GMT

Hello @Cathymp1922.

Nothing is attached to your reply.

Katie 🙂

Re: Signal dropped

Cathymp1922 — Thu, 03 Dec 2020 09:57:26 GMT

Re: Signal dropped

Leanne_T — Thu, 03 Dec 2020 10:41:12 GMT

Hi @Cathymp1922

Thanks for coming back to us.

Have you reported the signal dropping on the EE Network Status Checker?

Our network team will be able to get the area looked into and get back to you via email or text with an update.

Leanne.