topic Re: HomePod Mini Can't connect with wifi (incompatible) in Archived Posts

HomePod Mini Can't connect with wifi (incompatible)

Hein — Wed, 18 Nov 2020 20:01:36 GMT

I tried to connect with HomePod mini by using my iPhone today. It keeps showing incompatible to complete the set-up. What should I do? I just bought 4G-EE-Mini-Wifi for HomePod yesterday.

Re: HomePod Mini Can't connect with wifi (incompatible)

James_B — Thu, 19 Nov 2020 09:06:00 GMT

Hi @Hein,

Welcome to the EE Community. 🙂

What is the full error message you see?

Can you connect other devices to your 4GEE WiFi?

Thanks

James

Re: HomePod Mini Can't connect with wifi (incompatible)

Hein — Fri, 20 Nov 2020 14:07:56 GMT

I can connect all the devices such as iPhone, apple watch, mac but I tried to set-up with my homepod mini. It shows "my wifi is incompatible" to set-up. I bought EE-Mini-Wifi to set up my homepod but it didn't work. Please help me. What should i do?

Re: HomePod Mini Can't connect with wifi (incompatible)

James_B — Fri, 20 Nov 2020 14:20:03 GMT

Hi @Hein,

I'd recommend reaching out to Apple Support to see if they can confirm why it is showing as incompatible.

Thanks

James

Re: HomePod Mini Can't connect with wifi (incompatible)

Hein — Fri, 20 Nov 2020 20:36:45 GMT

I have already reached out to the Apple Support and they didn't solve the problem and they told me to contact the EE instead to check. I live in student accommodation as the wifi is public. The AI speakers didn't support my wifi. They recommended me to have private one. That's why I bought mini wifi device because I found out smart devices are working well with that in some youtube videos and the wifi will remain private as I use my own SIM. That is what I thought. It didn't work for me either. I will be very happy if I know how to solve the problem. But, I don't know what to do now.

Many thanks for your help and patience!

Hein

Re: HomePod Mini Can't connect with wifi (incompatible)

chistery — Fri, 20 Nov 2020 20:46:27 GMT

@Hein Is your iPhone connected to your mini wifi device as well when you set it up?

Re: HomePod Mini Can't connect with wifi (incompatible)

Hein — Fri, 20 Nov 2020 20:48:06 GMT

Yes, all the devices are working except HomePod mini. It showed "The wifi is incompatible"

Re: HomePod Mini Can't connect with wifi (incompatible)

James_B — Sat, 21 Nov 2020 09:36:47 GMT

Hi @Hein,

Does the error message give you any additional information as to why the network is incompatible?

Thanks

James

Re: HomePod Mini Can't connect with wifi (incompatible)

Hein — Sat, 21 Nov 2020 16:48:44 GMT

Thats all.

The information is :

Wifi Incompatible

"The current Wi-Fi network from this iPhone cannot be used to set up your HomePod"

The apple support told me that the wifi has weaker internet speed to connect HomePod mini.

Re: HomePod Mini Can't connect with wifi (incompatible)

Christopher_G — Sun, 22 Nov 2020 09:30:10 GMT

What kind of speeds do you get with the router, @Hein?

Is your HomePod within range when you're trying to connect? Have you been able to connect your HomePod to any other wireless networks?

Chris

Re: HomePod Mini Can't connect with wifi (incompatible)

xose — Sun, 22 Nov 2020 10:32:04 GMT

I do get the same error when trying to connect an AppleTV to a 4GEE Wifi mini 2 and the older Osprey (big size).

No problem when removing the password and opening the network to any connection, which is something you can try and see if it works. I would not recommend doing it, though, in a student accommodation environment.

But at least I got to know that the issue is the wifi authentication.

Re: HomePod Mini Can't connect with wifi (incompatible)

Hein — Sun, 22 Nov 2020 11:20:13 GMT

Hello. Mine is EE-Mini-Wifi-router. The wifi speed is 2.4GHz.

My HomePod is within really closed range when I do the set-up.

My student accommodation wifi is public as it didn't work for HomePod for sure.

This is the only private wifi I have. I couldn't connect my HomePod with EE-Mini-Wifi device.

Re: HomePod Mini Can't connect with wifi (incompatible)

XRaySpeX — Sun, 22 Nov 2020 11:44:59 GMT

If your mobile router has 2 WiFi bands, 2.4 & 5 GHz, make the HomePad connect to the 2.4 GHz band.

Re: HomePod Mini Can't connect with wifi (incompatible)

Hein — Sun, 22 Nov 2020 19:02:15 GMT

hello @xose,

it keeps showing;

"Wifi is incompatible

The current wifi network from this iPhone cannot be used to set up your HomePod."

Do you think EE-mini-wifi has a way to solve that problem or not?

EE is also distributing HomePod mini right? If all the customers can't use their HomePod mini with the wifi devices, what you gonna do?

I don't know what to do now 😞

Re: HomePod Mini Can't connect with wifi (incompatible)

XRaySpeX — Sun, 22 Nov 2020 19:33:57 GMT

I gave you a way to try & avoid it but you never told me if you even tried it.

Re: HomePod Mini Can't connect with wifi (incompatible)

xose — Sun, 22 Nov 2020 20:13:55 GMT

You're right, at the moment it seems that the 4GEE Wifi uses a wifi authentication protocol that is not compatible with some Apple devices, like the HomePod or the AppleTV.

It's happened since Apple OS 13.2 or 13.3 was released and I have not managed to find a way around it unless I open the 4GEE's network, with no WPA or WEP authentication. This is not the best solution, in any case.

Your HomePod is using 14.1 and still no fix, as I can see. Either EE or Apple should update their device's software to make them compatible again but no luck for the moment.

Re: HomePod Mini Can't connect with wifi (incompatible)

Hein — Sun, 22 Nov 2020 20:53:42 GMT

@XRaySpeX

I tired it again and again. I also tried all the youtube tips.

@xose As he mentioned, I think EE should be update the wifi and cooperate the authorisation with apple for HomePod.

Re: HomePod Mini Can't connect with wifi (incompatible)

Hein — Sun, 22 Nov 2020 21:02:47 GMT

@xose

How to open the 4GEE's network, with no WPA or WEP authentication?

Re: HomePod Mini Can't connect with wifi (incompatible)

XRaySpeX — Sun, 22 Nov 2020 22:37:39 GMT

Login to your MBB router at http://192.168.1.1 with username/pwd as "admin"/"admin" or with the password found under the battery cover. Then on the WiFi Settings tab you should be able to change the WiFi to:

Security = WPA2 PSK

Cipher Type = AES

if it's not already, as it should be.

Re: HomePod Mini Can't connect with wifi (incompatible)

Hein — Mon, 23 Nov 2020 18:47:03 GMT

@XRaySpeX @xose

My HomePod mini worked really well with your instructions.

Thank you very much for your help.

Wish you have a really nice day! ^^

Hein