topic Re: Year old 4GEE wifi mini stopped working. in Archived Posts

Year old 4GEE wifi mini stopped working.

SALSTE1 — Sat, 07 Nov 2020 07:12:49 GMT

No signs of life whatsoever. Working yesterday AM, return from work at 10PM it's dead. Tried restarting, everything but nothing happens. Desperately needed device battery dead maybe.

Re: Year old 4GEE wifi mini stopped working.

XRaySpeX — Sat, 07 Nov 2020 09:15:37 GMT

Is it on contract or PAYG?

Re: Year old 4GEE wifi mini stopped working.

SALSTE1 — Sun, 08 Nov 2020 17:57:23 GMT

Contract. Sent from my Samsung Galaxy smartphone.

Re: Year old 4GEE wifi mini stopped working.

SALSTE1 — Sun, 08 Nov 2020 18:13:07 GMT

I called 150 and had some great help. Device is still dead but I'm taking it into the EE store in Aberystwyth tomorrow to hopefully get a loan device while mine is fixed. Replacement might be easier. 🤔

Re: Year old 4GEE wifi mini stopped working.

Leanne_T — Mon, 09 Nov 2020 07:07:18 GMT

Thanks for the update @SALSTE1

Let us know how you get on with the replacement device 🙂

Leanne.

Re: Year old 4GEE wifi mini stopped working.

SALSTE1 — Mon, 09 Nov 2020 07:10:38 GMT

Morning all. I was told by an EE advisor yesterday that the store would be open today to collect a replacement wifi device, My EE says it's closed until tomorrow, any help please before I get in the car!.

Re: Year old 4GEE wifi mini stopped working.

SALSTE1 — Mon, 09 Nov 2020 07:16:28 GMT

Turns out the store might not be open. It's an hour drive, was the advice right or the My EE page which said closed until tomorrow. 🤔

Re: Year old 4GEE wifi mini stopped working.

Leanne_T — Mon, 09 Nov 2020 07:28:11 GMT

Hi @SALSTE1

We're expecting to reopen our retail stores in Wales from November 9th when the national lockdown ends.

Some shops might be affected by local restrictions. You can check if a particular shop is open using our store finder.

Thanks 🙂

Leanne.

Re: Year old 4GEE wifi mini stopped working.

SALSTE1 — Mon, 09 Nov 2020 07:48:14 GMT

Looking like I might be out of luck with Aberystwyth, opening tomorrow by the looks of things, sure I can survive another 24 hours without the device. Still weird why the device packed up!.

Re: Year old 4GEE wifi mini stopped working.

Leanne_T — Mon, 09 Nov 2020 07:51:39 GMT

Hi @SALSTE1

If you get in touch with our Tech Gurus they can look into other options for getting the device repaired for you 🙂

Leanne.

Re: Year old 4GEE wifi mini stopped working.

SALSTE1 — Mon, 09 Nov 2020 08:48:23 GMT

Trying all options at the moment, I'll keep you updated. Sent from my Samsung Galaxy smartphone.

Re: Year old 4GEE wifi mini stopped working.

Leanne_T — Mon, 09 Nov 2020 08:50:03 GMT

No problem @SALSTE1

Hope you get this sorted soon 🙂

Leanne.

Re: Year old 4GEE wifi mini stopped working.

SALSTE1 — Tue, 10 Nov 2020 07:21:03 GMT

Morning. Wifi device dropped off yesterday at the Aberystwyth store and is en route to be fixed (hopefully) unfortunately they didn't have a loan device available. On a different topic my new S20FE arrived yesterday, can I just drop my existing SIM into it, ta.

Re: Year old 4GEE wifi mini stopped working.

Leanne_T — Tue, 10 Nov 2020 07:33:02 GMT

Thanks for coming back and letting me know @SALSTE1

I hope this is all sorted soon for you.

Yes, if your SIM card is the same size you can use your old SIM 🙂

Enjoy your new phone.

Leanne.

Re: Year old 4GEE wifi mini stopped working.

SALSTE1 — Tue, 10 Nov 2020 11:01:53 GMT

Hi Leanne, back again typing this on the S20FE. Just a few more bits and pieces to to sort out but what a piece of kit!. Thanks for the help, I found the right cables in the old S8 box. 👌

Re: Year old 4GEE wifi mini stopped working.

Leanne_T — Tue, 10 Nov 2020 11:31:26 GMT

Amazing news @SALSTE1

Glad you love your new phone 🙂

If you have any further questions, you know where I am 🙂

Have a great day!

Leanne.

Re: Year old 4GEE wifi mini stopped working.

SALSTE1 — Sun, 15 Nov 2020 12:17:36 GMT

Quick update Leanne. WiFi device back in the post and working. 👍 They've updated the software and IMEI. I can connect to the 4GEE. with the phone ok but I reset the password when I got it and now forgotten. I reset the device with the button inside but it won't accept the original password that came with it, Any tips on a Sunday.

Re: Year old 4GEE wifi mini stopped working.

James_B — Sun, 15 Nov 2020 12:26:57 GMT

Hi @SALSTE1,

Did you receive a new 'Keep me card' with your replacement device? This will have the original WiFi password on.

Thanks

James

Re: Year old 4GEE wifi mini stopped working.

SALSTE1 — Sun, 15 Nov 2020 12:34:08 GMT

Hi James.

All sorted now after a few trials. I entered the wifi key from the inside of the back cover. It's different to the original wifi key that was on the keep me card that came with the device from new. Perhaps a replacement sticker 🤔.

Thanks for your response.

Re: Year old 4GEE wifi mini stopped working.

James_B — Sun, 15 Nov 2020 12:38:47 GMT

Hi @SALSTE1,

Glad you got it sorted. If the IMEI is different, we have sent you a replacement device, rather than repairing your old one.

James