topic Re: Connection in Archived Posts

Connection

ML74 — Sat, 14 Nov 2020 09:21:46 GMT

Why am I connected to the wrong tel. No . Which is out of data. I have to buy data to connect to My EE.

Re: Connection

ML74 — Sat, 14 Nov 2020 09:16:46 GMT

Re: Connection

Leanne_T — Sat, 14 Nov 2020 11:31:39 GMT

Hi @ML74

Thanks for coming to the community.

Is your mobile WiFi device showing it is out of data when you have another device connected?

Do you have a different mobile number showing in your My EE?

Thanks 🙂

Leanne.

Re: Connection

ML74 — Sat, 14 Nov 2020 11:46:51 GMT

Yes . It's a no for an iPad which I dont use.

Re: Connection

Leanne_T — Sat, 14 Nov 2020 11:57:55 GMT

Hi @ML74

Sorry could you let me know where this number is showing and how you are connecting to this?

Thanks 🙂

Leanne.

Re: Connection

ML74 — Sat, 14 Nov 2020 12:03:23 GMT

Hi Leanne
It shows when I log into my ee.
--
Sent from Outlook Email App for Android

Re: Connection

Leanne_T — Sat, 14 Nov 2020 12:07:40 GMT

Hi @ML74

Thanks for coming back to me.

Do you want to cancel this number?

Is the iPad on pay monthly?

Thanks 🙂

Leanne.

Re: Connection

ML74 — Sat, 14 Nov 2020 12:25:08 GMT

Hi
I have 3 nos on.
I pay monthly for iPad.
It has data at the moment.
I only need my phone no *********.
Thanks
--
Sent from Outlook Email App for Android&

[mod edit: please don't post personal details on the forum]

Re: Connection

Leanne_T — Sat, 14 Nov 2020 12:38:48 GMT

Hi @ML74

If you would like to cancel any numbers from your account, you would need to get in touch with our Mobile Care team.

They will go through everything with you 🙂

Leanne.

Re: Connection

ML74 — Sat, 14 Nov 2020 12:43:46 GMT

Thanks Leanne

Michael

Re: Connection

Leanne_T — Sat, 14 Nov 2020 12:48:15 GMT

No problem @ML74

Leanne 🙂

Re: Connection

XRaySpeX — Sat, 14 Nov 2020 19:42:20 GMT

Look at http://add-on.ee.co.uk/status from a device connected to your mobile router by WiFi to see your data & credit status rather than looking in MyEE.