topic Re: Bought 10GB yesterday evening but not working in Archived Posts

Bought 10GB yesterday evening but not working

Virg2 — Sat, 31 Oct 2020 10:47:20 GMT

I've got a EU travel device.

Being in France at present I'm using it. It was working fine but I ran out of Data. Bought 10GB extra yesterday but the Wifi is not working any more ...

What should I do ?

Re: Bought 10GB yesterday evening but not working

Jon_K — Sat, 31 Oct 2020 13:38:06 GMT

Hi @Virg2.

Welcome to the community.

Have you tried restarting the device since you bought extra data?

Jon

Re: Bought 10GB yesterday evening but not working

Virg2 — Sat, 31 Oct 2020 14:58:51 GMT

I tried switching it off and on again but still not working...

Re: Bought 10GB yesterday evening but not working

Jon_K — Sat, 31 Oct 2020 15:14:49 GMT

Thanks @Virg2.

What device is it that you're using?

Does the add-on show in your My EE Account?

Jon

Re: Bought 10GB yesterday evening but not working

Virg2 — Sat, 31 Oct 2020 15:58:26 GMT

The device is 4GEE wifi Mini.

It was working fine until it ran out of data.

I bought some more (10GB)

It's showing as having been added on my family usage but in real it is not working ...

Re: Bought 10GB yesterday evening but not working

Christopher_G — Sun, 01 Nov 2020 07:29:49 GMT

Are you able to try the SIM in a different EE/unlocked device to see if it works, @Virg2?

Chris