topic Re: Add on data remotely in Archived Posts

Add on data remotely

321yyy — Thu, 22 Oct 2020 14:27:36 GMT

OK one can easily top up credit in several ways, EE will easily take your money, but it seems impossible to add data on if the mobile wifi router is not with you & you cannot access EE wifi. Is the only way to telephone EE every time? It seems ridiculous one can log on etc etc but not add on data unless connected to EE broadband or wifi. Any help would be appreciated, many thanks

Re: Add on data remotely

Chris_B — Thu, 22 Oct 2020 14:50:56 GMT

@321yyy You can use THIS to top up. You just need the MMB number of the sim ( phone number )

Re: Add on data remotely

321yyy — Thu, 22 Oct 2020 19:34:09 GMT

Hi Chris B, many thanks for replying, the scenario is my mobile wifi router is away with my wife, I'm at home on the home broadband which isn't EE. So I can fully log into my EE account using the App or website, see the used data, top up £ credit, all fine.

However when I go to add data unless I'm on an EE wifi it will not let me do this, it says disconnect your wifi and reconnect with EE. This I don't have as it's in a different location.

Is there any way to add data to an EE number without being on EE wifi/broadband. Everything seem to be OK.

Look forward to hearing a way round this, again many thanks

Re: Add on data remotely

Leanne_T — Fri, 23 Oct 2020 07:08:57 GMT

Hi there @321yyy

Thanks for coming to the community.

If you don't have the WiFi device with you, please give us a call and our Pay as you go Care team will be able to help you purchase data.

You can find full information in our How do I manage my data usage and add-ons for a 4GEE WiFi device? Help page.

Thanks.

Leanne.