topic Re: HELP. WHY SO DIFFICULT? in Archived Posts

HELP. WHY SO DIFFICULT?

martinreeves — Sun, 27 Sep 2020 22:11:26 GMT

Why is it so bloody difficult to find a way of getting actual help? I've just signed up with EE and was offered a speed of 70 odd mps. For 3 nights running I'm down to less than 2.

The help page just leads to endless nothingness and diversion to help.

Seems like I'll have no option than to go back to BT

Re: HELP. WHY SO DIFFICULT?

Chris_B — Mon, 28 Sep 2020 08:27:47 GMT

@martinreeves Have you tried calling customer services?

Re: HELP. WHY SO DIFFICULT?

Christopher_G — Mon, 28 Sep 2020 08:31:00 GMT

Hi @martinreeves.

Welcome to the community.

Our Tech Gurus should be able to help you with this. You can find our contact information on the get in touch help page.

Chris