topic Re: Cancellation in Archived Posts

Cancellation

BrianG13 — Mon, 21 Sep 2020 14:11:49 GMT

I wish to cancel my wifi which is on a rolling monthly contract. I have already cancelled my direct debit. Do I need to do anything else?

Re: Cancellation

XRaySpeX — Mon, 21 Sep 2020 14:18:03 GMT

Yes, not cancel your DD for a start as you might have a refund coming from your advance monthly payments.

You need to phone EE giving 30 days notice of cancellation. Cancelling the DD does not cancel your contract & also puts you at risk of owing money EE can't collect.

Re: Cancellation

BrianG13 — Mon, 28 Sep 2020 08:03:24 GMT

I need to cancel my account

Re: Cancellation

Chris_B — Mon, 28 Sep 2020 08:26:50 GMT

@BrianG13 Then you need to call customer services to give notice.