topic Re: 4GEE WiFi Mini - Buying a data add-on in Archived Posts

4GEE WiFi Mini - Buying a data add-on

KathyPatch — Sun, 20 Sep 2020 19:47:11 GMT

I am trying to buy data for my Wifi Mini, but I can't seem to get to the page to select the add-on I want to buy. I have added credit to my account but every time I click on the link to buy the add-on I just keep getting redirected to the device page. Can someone please help me? I need it for tomorrow!

Re: 4GEE WiFi Mini - Buying a data add-on

XRaySpeX — Sun, 20 Sep 2020 19:48:39 GMT

What does http://add-on.ee.co.uk/purchase from a device connected to your mobile router by WiFi offer you?

Re: 4GEE WiFi Mini - Buying a data add-on

KathyPatch — Sun, 20 Sep 2020 19:51:15 GMT

The same - it takes me to the device home page.

Re: 4GEE WiFi Mini - Buying a data add-on

XRaySpeX — Sun, 20 Sep 2020 19:57:23 GMT

I suspect you have to exhaust your existing data before you may buy more.

Re: 4GEE WiFi Mini - Buying a data add-on

KathyPatch — Sun, 20 Sep 2020 20:02:11 GMT

I already have exhausted it - I have no data. I can't access the page from my PC connected to my home broadband. I get a message that I must switch off wifi and connect via my EE wifi. So, I do that, but it still won't go the purchase page.

Re: 4GEE WiFi Mini - Buying a data add-on

Christopher_G — Mon, 21 Sep 2020 08:15:08 GMT

That's really strange, @KathyPatch.

Could you try connecting to that page on a different device or browser, whilst connected to the 4GEE router?

Chris

Re: 4GEE WiFi Mini - Buying a data add-on

KathyPatch — Mon, 21 Sep 2020 08:51:02 GMT

I just spoke to a lovely lady in Customer Service who was really helpful. It seems that my account had started to close down as I hadn't used it in over 6 months. She reinstated my account (and returned the credit balance that was on the account when it started to close) and all is OK now. She also gave me some useful tips to keep the account "alive" and applied the required data package for me. Thanks to those who replied and tried to help. I appreciate it.

Re: 4GEE WiFi Mini - Buying a data add-on

Christopher_G — Mon, 21 Sep 2020 08:52:25 GMT

Lovely stuff, @KathyPatch. 🙂

Thanks for letting us know.

Chris 🙂

Re: 4GEE WiFi Mini - Buying a data add-on

XRaySpeX — Mon, 21 Sep 2020 11:33:25 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & it is now sorted.