topic Re: Sim only mini wifi in Archived Posts

Sim only mini wifi

nortonp — Thu, 17 Sep 2020 18:52:53 GMT

Help please,I have recently joined EE as their network is so large,we are very rural and the broadband is rubbish so I went for a sim operated mini wifi router which is still slow,any suggestions as to how to speed this thing up its driving me nuts.

Re: Sim only mini wifi

Chris_B — Fri, 18 Sep 2020 06:49:49 GMT

@nortonp what’s the signal like outside?

Re: Sim only mini wifi

bristolian — Fri, 18 Sep 2020 07:31:41 GMT

Hi @nortonp

What sort of speeds are you getting? As @Chris_B has suggested, if you're getting a signal on the device then there's no technical reason you shouldn't automatically achieve the best speeds possible - which depend on the capacity & load on the network in your area.

Re: Sim only mini wifi

nortonp — Fri, 18 Sep 2020 07:32:59 GMT

Hi Chriss can’t really give you an accurate reply I’m afraid as we only use the sim for WiFi and not calls etc,regards Phil

Sent from my iPhone

Re: Sim only mini wifi

nortonp — Fri, 18 Sep 2020 07:35:59 GMT

Hi and thanks for your message,we are getting about 4 MPs and it fluctuates making it really awkward to use the online tv services

Sent from my iPhone

Re: Sim only mini wifi

Christopher_G — Fri, 18 Sep 2020 08:17:45 GMT

Hi @nortonp

Welcome to the community.

What does the coverage checker estimate your 4G coverage should be like in your area?

Have you tried moving the router to different areas of the property?

Chris

Re: Sim only mini wifi

bristolian — Fri, 18 Sep 2020 08:23:50 GMT

Fluctuating speeds can be indicative of the traffic levels on the network in your area varying. In other words, more people online and also using data in your area. Is your device reporting a consistent signal?

Which online TV services are you using? There may be options to reduce the quality of the videos if you're struggling for speed.

Re: Sim only mini wifi

nortonp — Fri, 18 Sep 2020 10:07:12 GMT

Hi,it has failed totally a couple of times recently but normally its just a weak signal,we like to watch the box sets on More 4

Re: Sim only mini wifi

nortonp — Fri, 18 Sep 2020 10:14:12 GMT

According to the coverage checker we have a strong signal but then it says we won't get any service on 5g 4g 3g or 2g so I have no idea,we have moved the router around the house and it vary's from a medium signal to none tr all.

Re: Sim only mini wifi

bristolian — Fri, 18 Sep 2020 10:38:06 GMT

If the coverage checker is predicting that you should get a strong signal, it wouldn't also say that you won't get any service.

It sounds as though you could potentially be in a poor coverage area, but without knowing specifics (this is a public forum so I don't advise posting your details) it's tricky to be certain.

Do you get a better signal outside your home - are you only having problems inside?

Re: Sim only mini wifi

nortonp — Fri, 18 Sep 2020 11:25:12 GMT

We only use the service indoors to give us broadband and so I can't comment on the service outside unfortunately

Re: Sim only mini wifi

Chris_B — Fri, 18 Sep 2020 14:11:27 GMT

@nortonp What is your phone like outside your property as this uses the same cellular signal as your router. It’s possible your home is actually blocking the signal and you might need an external antenna.

Re: Sim only mini wifi

nortonp — Fri, 18 Sep 2020 14:44:12 GMT

We don't use EE for the phone just the data sim for the internet in a EE70VB router

Re: Sim only mini wifi

Jon_K — Fri, 18 Sep 2020 16:36:35 GMT

Hi @nortonp.

I'd recommend getting in touch with our Tech Care team about this.

They will be able to give you more information on coverage in your area, as well as run through further troubleshooting steps.

Jon

Re: Sim only mini wifi

wardi — Fri, 18 Sep 2020 16:42:58 GMT

nortonp.. do you know how far away your nearest transmitter is? I have a 4G Router, nearest transmitter is just under a mile away. We get speeds of 70-100 Mbps which will hopefully show you what is possible. I use a couple of stub LTE aerials on the back of the router which are adequate but you may need an external antenna fitted for best results.

Re: Sim only mini wifi

nortonp — Fri, 18 Sep 2020 17:09:12 GMT

Unfortunately we only have the very small mini router which has no facility for an antenna,wow 70-100 Mps that must be awesome.
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