topic Gift with new phone in Archived Posts

Gift with new phone

Muddy90 — Sat, 01 Aug 2020 08:13:22 GMT

My new Oppo neo came with a Bluetooth speaker which you have to claim.. it says I need the sales receipt but it's on a contract & I didn't get any paperwork. It was done in an ee store . What do I need?

Re: Gift with new phone

Leanne_T — Sat, 01 Aug 2020 09:19:48 GMT

Hi there @Muddy90

Thanks for coming to the community.

Did you get a store receipt when you purchased the phone?

If the store did not give you any receipt, please give us a call on 150 our Mobile Care team will see what they can do to help you with the proof of purchase you need.

Leanne.

Re: Gift with new phone

Muddy90 — Tue, 15 Sep 2020 14:21:20 GMT

The receipt was supposed to be emailed because of covid. I have checked and haven't received anything. 150 said that stores are franchise so only they would have a copy.

Currently waiting for the store to follow up my query.

Re: Gift with new phone

Jon_K — Tue, 15 Sep 2020 16:10:32 GMT

Hi @Muddy90.

Our Customer Care team should still be able to provide a proof of purchase.

Let us know how you get on with the store.

Jon