topic Green Network light in Archived Posts

Green Network light

Loki2 — Mon, 14 Sep 2020 17:15:05 GMT

Hi, I have been looking but can find no straight answer to why the network light on my EE 4GEE router has changed from solid blue to solid green - along with a massive drop in speed, restarted, reset, spoken to EE - who expressed amazement that I get a signal at all (I've had two years' worth of 10Mb with no problems until Thursday!) My EE phone, sitting beside the router delivers exactly that.

So, what does a steady green network light actually mean?

Any info very gratefully received!

Re: Green Network light

Chris_B — Mon, 14 Sep 2020 17:33:27 GMT

@Loki2 The device isn’t picking up 4G have you tried restarting the device? Switch it off for 30+ seconds then back and and see what it does.

Re: Green Network light

Loki2 — Mon, 14 Sep 2020 17:46:41 GMT

Hi Chris, thanks for the response. I feared that might be the case. Yes, multiple restarts and one reset under instruction from EE and it is staying green...

Re: Green Network light

wardi — Mon, 14 Sep 2020 18:14:36 GMT

Loki2.. I have a 4GEE router - when a similar thing happened to me a while back there was a problem in my area. The internet speed dropped quite dramatically but didn't disappear altogether. Try putting your postcode into the Network Status Checker and see if there's a problem in your area.

https://myaccount.ee.co.uk/networkchecker/checkservice