topic Re: 4GEE Wifi connection in Archived Posts

4GEE Wifi connection

gergototh — Thu, 10 Sep 2020 05:50:28 GMT

From one day to another I am unable to connect to my 4GEE wifi (EE70)

All the lights are on, not flashing. Tried to restart it several times but same issue. Battery out and back.

Cannot connect to it by using the IP address.

XRaySpeX — Thu, 10 Sep 2020 05:55:19 GMT

Can you connect to it by WiFi?

gergototh — Fri, 11 Sep 2020 05:19:42 GMT

No, nothing at all

XRaySpeX — Fri, 11 Sep 2020 05:52:17 GMT

What happens when you try to connect to it by WiFi?

gergototh — Fri, 11 Sep 2020 05:55:40 GMT

As I said, nothing. Non of the phones can see the wifi at all.

Nothing

James_B — Fri, 11 Sep 2020 07:16:14 GMT

Welcome to the EE Community. 🙂

Does the WiFi network reappear if your restart the router?

Have you tried 'forgetting' the network on your phones and reconnecting?

Thanks

James

gergototh — Fri, 11 Sep 2020 07:33:19 GMT

I am sorry, but I did write it about restarting doesn't help and no phones can see it. Even phones which have never been connected to it.

All lights are on, now about 24 hours without charging.

James_B — Fri, 11 Sep 2020 07:39:28 GMT

Have you tried a hard reset? (Press and hold the reset button for five seconds with a paperclip)

Thanks

James

gergototh — Fri, 11 Sep 2020 11:19:21 GMT

Of course.

Tried everything, everything

James_B — Fri, 11 Sep 2020 11:25:28 GMT

In that case, please get in touch with Customer Care so our Tech Gurus can run through some diagnostics and arrange a replacement if necessary.

Thanks

James