topic Re: Network probs in Archived Posts

Network probs

Amar2020 — Sun, 30 Aug 2020 20:05:09 GMT

Has anyone been having difficulties when they you using your mobile data? I've got an Samsung Galaxy A90 5G, the 4G for last week has been absolutely rubbish!!!

I know EE was doing some "maintenance work" but still not working 100% some places where I used to get excellent network including my house the coverage now I'm getting nothing at all.

Re: Network probs

Amar2020 — Sun, 30 Aug 2020 20:17:16 GMT

Me and my family also been having the some problems for last week or so... it's really annoying when I use my phone heavily as I'm a Keyworker and need to use Google Maps at all times. Every time when i call on 150 it's always a big a*s queue.

Even doing a phone rest it still not good. I've even out it Aeroplane Mode and did a rest.

EE NEEDS TO SORT THIS OUT ASAP OR THEY'LL LOSE THEIR LOYAL AND VALUABLE CUSTOMERS!!!

Re: Network probs

bristolian — Sun, 30 Aug 2020 20:38:30 GMT

@Amar2020

Network maintenance & faults are unavoidable sometimes.

I'd recommend using the status checker which lets you get proactive updates and also report problems in your area if they're not showing already. It reduces the need to call 150 to query network issues.

Re: Network probs

Christopher_G — Mon, 31 Aug 2020 08:11:17 GMT

Hi @Amar2020

Welcome to the community.

Could you please check for, or report, a problem on our network status checker?

That way our Network team will investigate for you.

Thanks

Chris