topic Re: Broadband in Archived Posts

Broadband

Sam-mon85 — Mon, 24 Aug 2020 10:21:39 GMT

Hi I had broadband with you (EE) for a few yrs, a few months ago I upgraded and the customer Service people moved me to bt who is apart of you, I'm upto date with my by payment but I keep getting letters saying I owe for ee broadband as well, I'm not using 2 lots of internet, tried ringing but can't get through

Re: Broadband

Chris_B — Mon, 24 Aug 2020 11:20:29 GMT

@Sam-mon85 EE customer services can not move you to BT broadband as EE and BT are two separate companies. BT owns EE and they operate independently of each other.

if you’ve changed to BT now you’ll need to pay off the remaining term of your EE BB contract.

Re: Broadband

Sam-mon85 — Mon, 24 Aug 2020 11:23:06 GMT

Really, I don't know what's happened, EE asked me about it and said shell do it all, I didn't have to contact bt at all, then it all went through, someone came with the bt stuff and was done

Re: Broadband

Chris_B — Mon, 24 Aug 2020 11:41:49 GMT

@Sam-mon85 Who called who when this happened?

Re: Broadband

XRaySpeX — Mon, 24 Aug 2020 12:43:52 GMT

Is this for mobile BB or fixed landline BB?

To migrate to BT Home BB you need to apply directly to BT, not not speak to to them at all. EE can't & wouldn't do it for you. Are you sure you haven't been slammed by somebody else?