topic Re: Cannot but add ons for my 4Gee WiFi device from my iphone in Archived Posts

Cannot but add ons for my 4Gee WiFi device from my iphone

Waynem — Wed, 05 Aug 2020 13:51:42 GMT

Hello

i have credit available but am unable to top up data on my pay as you go 4Gee WiFi device. WiFi is off when I log on to my EE and the add on page but I just get a turn your WiFi off message or use an ee mobile which I don’t have. Any ideas?

the app doesn’t work either.

Re: Cannot but add ons for my 4Gee WiFi device from my iphone

Leanne_T — Wed, 05 Aug 2020 15:10:02 GMT

Hi @Waynem

Thanks for coming to the community.

Are you connected to the WiFi device when you visit add-on.ee.co.uk?

Thanks 🙂

Leanne.

Re: Cannot but add ons for my 4Gee WiFi device from my iphone

XRaySpeX — Wed, 05 Aug 2020 15:21:59 GMT

What does http://add-on.ee.co.uk/purchase from a device connected to it by WiFi offer you?

Going there from a mobile phone with its WiFi turned off will only be trying to buy data for the mobile phone, not the mobile router.

Re: Cannot but add ons for my 4Gee WiFi device from my iphone

chr156r33n — Sat, 22 Aug 2020 17:52:05 GMT

I have a similar problem, although I can't connect to the EE WiFi router because I purchased it for someone that lives 30+ miles away.

The account has credit, which I have purchased, but there must be a way to buy a data add on without having to drive there and connect to the router?

Re: Cannot but add ons for my 4Gee WiFi device from my iphone

Alex_S — Sun, 23 Aug 2020 08:18:52 GMT

Hi @chr156r33n,

Welcome to the community 🙂

If the device has credit on, you can ask the person who has the router to follow the instructions given by @XRaySpeX above.

Alex 🙂

Re: Cannot but add ons for my 4Gee WiFi device from my iphone

chr156r33n — Sun, 23 Aug 2020 08:26:48 GMT

I would, but this is for my 86 year old Nan who is using a Facebook Portal.
Is there no other method for doing this? It seems frustratingly limited.

Re: Cannot but add ons for my 4Gee WiFi device from my iphone

Alex_S — Sun, 23 Aug 2020 11:44:08 GMT

Hi @chr156r33n,

To do this yourself you would need to be with or connected to the device you want to add data to.

Alex 🙂

Re: Cannot but add ons for my 4Gee WiFi device from my iphone

chr156r33n — Sun, 23 Aug 2020 15:15:48 GMT

Can someone help me understand why I can top-up someone's credit from anywhere but I have to be within WIFI range to change that top-up into data for a product that does not function without data? This effectively makes the product useless for this purpose and means that the credit already purchased is a non-refundable waste of money.

Surely this is a mistake?