topic No account number in Archived Posts

No account number

Cali137 — Wed, 19 Aug 2020 18:45:31 GMT

Hi I’ve just got payg WiFi mini 20g and I’m trying to create an account so I can check how much data I have left but it keeps asking for a account number but I don’t have one and I haven’t had one sent to my email when I registered it any ideas? Thanks

Re: No account number

XRaySpeX — Wed, 19 Aug 2020 18:50:29 GMT

If you've registered an a/c you've already created it.

Text AL to 150 to see your remaining data.

Re: No account number

Leanne_T — Thu, 20 Aug 2020 08:02:22 GMT

Morning @Cali137

Thanks for coming to the community.

Can you visit add-on.ee.co.uk, with a device connected to the WiFi, does this show your remaining data?

Are you using the My EE app or My EE online?

Thanks 🙂

Leanne.