topic Re: Re: Just bought an e3531 internet dongle & PAYG sun but can’t get a Wi-fi co in Archived Posts

Re: Just bought an e3531 internet dongle & PAYG sun but can’t get a Wi-fi co

Sdredim — Thu, 13 Aug 2020 11:44:25 GMT

I have just bought a dongle from Argos. A D-Link with 6GB pre loaded. I have not been able to get a signal and assumed it was because I had to 'register' the sim card. However I have been unable to find out how to do this on the web site and trying to phone has been impossible.

Some advice would be appreciated.

Re: Re: Just bought an e3531 internet dongle & PAYG sun but can’t get a Wi-fi co

James_B — Thu, 13 Aug 2020 11:48:56 GMT

Hi @Sdredim,

Welcome to the EE Community. 🙂

Your pay as you go SIM should be ready to use. What happens when you try to connect to the internet?

Thanks

James

Re: Re: Just bought an e3531 internet dongle & PAYG sun but can’t get a Wi-fi co

XRaySpeX — Thu, 13 Aug 2020 12:37:07 GMT

@Sdredim : What model D-Link is it?

What does texting AL to 150 from it fully report verbatim?

Re: Re: Just bought an e3531 internet dongle & PAYG sun but can’t get a Wi-fi co

Sdredim — Thu, 13 Aug 2020 14:12:04 GMT

It is a DWM-222 4G LTE USB adapter

Richard's iPhone

Re: Re: Just bought an e3531 internet dongle & PAYG sun but can’t get a Wi-fi co

Sdredim — Thu, 13 Aug 2020 14:19:41 GMT

Hi, when I try to get on the internet I am connected but no internet. I have checked that I have a signal but EE report no problems for my post code.

Re: Re: Just bought an e3531 internet dongle & PAYG sun but can’t get a Wi-fi co

XRaySpeX — Thu, 13 Aug 2020 14:49:07 GMT

What was the response to the SMS I asked you to send?

Re: Re: Just bought an e3531 internet dongle & PAYG sun but can’t get a Wi-fi co

Sdredim — Sat, 15 Aug 2020 12:21:45 GMT

I don’t understand the wuestion. I have connection so cannot text. That is my problem. No connection to the internet.

Re: Re: Just bought an e3531 internet dongle & PAYG sun but can’t get a Wi-fi co

XRaySpeX — Sat, 15 Aug 2020 12:30:48 GMT

You may not have a data connection but you can still send a text. Have you tried sending 1?

Re: Re: Just bought an e3531 internet dongle & PAYG sun but can’t get a Wi-fi co

Sdredim — Sat, 15 Aug 2020 13:03:02 GMT

This is my screen shot. Trying to send text as you suggested. Where is the send button?

Re: Re: Just bought an e3531 internet dongle & PAYG sun but can’t get a Wi-fi co

Leanne_T — Sat, 15 Aug 2020 13:55:14 GMT

Hi @Sdredim

Thanks for coming back to us.

Do you have a phone you can try the SIM card in at all?

Where did you purchase the device?

Leanne.

Re: Re: Just bought an e3531 internet dongle & PAYG sun but can’t get a Wi-fi co

XRaySpeX — Sat, 15 Aug 2020 16:40:45 GMT

Dunno, it's your dongle. Have you followed its User Manual ?