topic Re: We're unable to retrieve your account details right now Log out and then log in in Archived Posts

We're unable to retrieve your account details right now Log out and then log in

Barrygibbsuk — Sat, 15 Aug 2020 08:52:05 GMT

its says need to add number but its allready taken cannot change pass word in 192.168.1.1

fed up noone at ee

Re: We're unable to retrieve your account details right now Log out and then log in

Leanne_T — Sat, 15 Aug 2020 10:20:38 GMT

Morning @Barrygibbsuk

Thanks for coming to the community.

Are you trying to change your WiFi password for your device?

Thanks.

Leanne.

Re: We're unable to retrieve your account details right now Log out and then log in

Barrygibbsuk — Sat, 15 Aug 2020 11:27:04 GMT

Yes and also top up and keeps telling me to add device and say its already being used by another account holder and to log out and then back in

Re: We're unable to retrieve your account details right now Log out and then log in

XRaySpeX — Sat, 15 Aug 2020 11:54:44 GMT

Login to your MBB router at http://192.168.1.1 with username/pwd as "admin"/"admin" or with the password found under the battery cover. Then on the WiFi Settings tab you should be able to see your WiFi password in clear & change it.

Re: We're unable to retrieve your account details right now Log out and then log in

Leanne_T — Sat, 15 Aug 2020 12:15:45 GMT

Hi @Barrygibbsuk

Thanks for coming back to me.

The error message you have received within in your My EE, is currently being looked into by the My EE team.

If you would like to top up you can use our fast top up online.

Or, please give us a call and our Pay as you go Care team will be able to help 🙂

Leanne.