topic Gifting data in Archived Posts

Gifting data

Johncv — Sun, 19 Jul 2020 11:27:21 GMT

I’m trying to gift data from my phone to my 4Gee WiFi. Both monthly plans on same contract. When I try, it tells me I can’t gift from a watch - I don’t have a watch!! Is gifting from phone to 4GEE WiFi not allowed. If not, where does it tell me that?

Re: Gifting data

XRaySpeX — Sun, 19 Jul 2020 11:51:46 GMT

Is the 4GEE WiFi on a 30 day contract? You can't gift to or from those.

Re: Gifting data

Johncv — Sun, 19 Jul 2020 15:22:15 GMT

No, it’s an 18 month contract

Re: Gifting data

XRaySpeX — Sun, 19 Jul 2020 15:35:05 GMT

@Johncv wrote:

Both monthly plans on same contract.

I presume you mean they are separate contracts under the same family MyEE a/c?

Re: Gifting data

Johncv — Sun, 19 Jul 2020 17:17:51 GMT

yes, that's correct.

Re: Gifting data

Christopher_G — Mon, 20 Jul 2020 07:31:33 GMT

Hi @Johncv

Welcome to the community.

Could you try deleting and re-downloading the My EE app please?

Let me know if it's any better after that.

Chris

Re: Gifting data

Johncv — Mon, 20 Jul 2020 07:50:28 GMT

hi Chris,

made no difference. I get the same message regardless of using the app or the my ee website to try gifting.

Re: Gifting data

Christopher_G — Mon, 20 Jul 2020 07:53:25 GMT

OK thanks for confirming that, @Johncv

I'd recommend speaking to our Tech Gurus so that they can find out why this is happening.

Chris

Re: Gifting data

Johncv — Mon, 20 Jul 2020 13:46:23 GMT

thanks, Chris. It appears that, contrary to what I believed, you can't gift data from a phone to a 4G router, even although they are on the same contract. I understood this to be possible, but knew that router to phone was not allowed. So seems I have a phone contract with significantly excess data and a router contract with not enough!!

Re: Gifting data

Christopher_G — Mon, 20 Jul 2020 13:50:49 GMT

Is it a 4G Home router, @Johncv?

Chris

Re: Gifting data

Johncv — Mon, 20 Jul 2020 13:52:33 GMT

yes, it is.

Re: Gifting data

Christopher_G — Mon, 20 Jul 2020 13:58:34 GMT

Ah OK, @Johncv

I was just looking at the terms and conditions for data gifting. It seems that's the only pay monthly device you can't gift data to and from.

Chris

Re: Gifting data

Johncv — Mon, 27 Jul 2020 16:27:34 GMT

thanks. I clearly misunderstood what I was told. i might have looked for another solution to my rural broadband problem if I'd realised!!!

Re: Gifting data

SaulMahoney — Fri, 14 Aug 2020 08:28:55 GMT

I have just come across this, as I have reached my mobile broadband limit, and having only just taken on another sim which cam late and now has 20GB on my phone for 24hrs, but no way of gifting to my main hub....

Of course, I could just swap the sim from my phone with the hub, so others can access the wifi, but that is an inconvenient way of getting around a problem which is pretty much created by this ee condition.

I did not realise there is one type of account that could NOT have data gifted to it - the FAQs do not advise that there are devices which cannot be gifted to.

I am really not happy about this - it doesn't makes sense and seems wholly unfair to those who rely on mobile broadband, who have to pay over the odds for a short period of time to top up...for me, I'd have to pay £10 for 5GB to last a day on my hub, when I have 19GB on my phone for 12 hours which I will not use.

Re: Gifting data

Christopher_G — Fri, 14 Aug 2020 12:57:10 GMT

Hi @SaulMahoney

Welcome to the community.

I'm sorry to hear that you're not happy about this. Is it a 4GEE Home Device that you have? It's mentioned in the Data Gifting terms and conditions (page 3) that those plans aren't eligible for Data gifting.

Chris