topic Re: New sim activation in Archived Posts

New sim activation

Micromoose — Mon, 03 Aug 2020 11:49:03 GMT

Hi,

Ive just bought a pre paid data sim and a tp link MR200 router. I'm in Italy, installed the router but not getting internet. Ive got plenty of signal but it looks like I need to register the sim. EE website tells me to login and register but I get stuck in a loop and it never remembers my sim number. Tried calling helpline but only got uselesz pre recorded messages. Help!!

Thanks

Re: New sim activation

XRaySpeX — Mon, 03 Aug 2020 13:17:15 GMT

Did you use that PAYG SIM in UK before you left to go abroad? EE PAYG SIMs need 1st activating on EE's home UK network. If it wasn't you can't now use it until you return to UK.

Re: New sim activation

Micromoose — Mon, 03 Aug 2020 15:35:41 GMT

Thanks xrayspecs. Bit of a shame that, wish they'd made that clear when I bought it. It's got 6GB on it which lasts 2 months so didn't want to activate it until I needed it.

Is there really no way at all I can activate it while abroad?

Re: New sim activation

Leanne_T — Mon, 03 Aug 2020 16:11:11 GMT

Hi @Micromoose

I am sorry, the SIM would need to be used in the UK before this can be used abroad, we are unable to activate this for you.

Leanne.