topic Re: Mini hub in Archived Posts

Mini hub

Ewart — Sat, 01 Aug 2020 11:09:49 GMT

I have a mini hub at my holiday lodge want to know if I can change my sim to the £20/month 80GB sim.

Re: Mini hub

Northerner — Sat, 01 Aug 2020 11:31:55 GMT

You would need to speak to EE CS on 150 about this upgrade, unless you can upgrade via your my EE app or online account.

Thanks

Re: Mini hub

Ewart — Sat, 01 Aug 2020 14:13:07 GMT

Thanks for the reply, I love EE and surprised that I can’t upgrade my mini hub until the anniversary date. How strange that I would be spending more money but not allowed. 🤔

Re: Mini hub

Leanne_T — Sat, 01 Aug 2020 14:39:39 GMT

Hi @Ewart

Thanks for coming to the community.

Have you spoken to our Mobile Care team?

Do you have an early upgrade fee showing in your My EE account, if you wanted to do this now?

Leanne.

Re: Mini hub

Ewart — Sat, 01 Aug 2020 14:43:18 GMT

Thank you Leanne, I’ve no idea about any early upgrade fee, it’s the first I’ve heard of it 👍

Re: Mini hub

Leanne_T — Sat, 01 Aug 2020 14:48:48 GMT

Hi @Ewart

Thanks for coming back to me.

Where did you see that you were not allowed to change the plan or upgrade?

Or, have you called and spoken to our Mobile Care team and been advised you are unable to change this?

Thanks.

Leanne.

Re: Mini hub

Ewart — Sat, 01 Aug 2020 14:56:22 GMT

I phoned EE to see if I could use the £20/mth 80GB sim in my mini hub but was told I can’t upgrade until the contract anniversary ??

Re: Mini hub

bristolian — Sat, 01 Aug 2020 14:59:01 GMT

What plan do you have at the moment?

Re: Mini hub

Ewart — Sat, 01 Aug 2020 15:38:59 GMT

To be honest I’m not sure but it’s combined with my phone and mini hub about £26/ mth

Re: Mini hub

Ewart — Sat, 01 Aug 2020 15:40:22 GMT

The plan is for 30GB/mth