Mobile broadband problem

XRaySpeX — Wed, 29 Jul 2020 18:36:07 GMT

Posted in the open:

@ChrisMacrae wrote:

Hi there,

I have a mobile broadband router in a holiday let property far away from my location and I want to buy extra data for it. I have tried the add on url but that requires the wifi to be switched off which I can't do as I'm 200 miles away.

I have tried the buy more data button but it doesn't work

I have tried the small business support number but it's shut.

Can you help?

CHeers

Chris

Re: Mobile broadband problem

XRaySpeX — Wed, 29 Jul 2020 18:46:40 GMT

@ChrisMacrae : I don't understand. How could you have tried the http://add-on.ee.co.uk URL if you are remote from the router? It can only be done from a device directly connected to it by WiFi.

I'm guessing you are trying it from some other mobile far away from the router & the WiFi it is referring to is that that your mobile is connected to.

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Mobile broadband problem

Re: Mobile broadband problem