topic Re: 4G Router signal issues after upgrade in Archived Posts

4G Router signal issues after upgrade

Smudge2102 — Sun, 19 Jul 2020 20:14:06 GMT

We upgraded our 4G router from an EE box to a BT box. Since this upgrade our signal has been awful and at least 3/4 of the day we done get any signal to get on the internet. We run a business from home and this is really important to us... any advice is fantastic 👍

Re: 4G Router signal issues after upgrade

Kirigaya_Kazuto — Sun, 19 Jul 2020 20:20:58 GMT

Do you mean BT mobile broadband? if so, wouldn't this be better suited for the BT forum?

Re: 4G Router signal issues after upgrade

XRaySpeX — Mon, 20 Jul 2020 00:03:57 GMT

@Kirigaya_Kazuto : The EE version seems to be discontinued and has been replaced with the BT version 4GEE Home Router 2

Re: 4G Router signal issues after upgrade

Leanne_T — Mon, 20 Jul 2020 09:15:45 GMT

Morning @Smudge2102

Thanks for coming to the community.

If you enter your postcode into our EE Network Status Checker, do we have nay signal issues showing for your area?

Do you have any other EE devices? if so, have they also experienced no signal?

Speak soon 🙂

Leanne.