topic Re: mobile broadband in Archived Posts

mobile broadband

fran9 — Fri, 17 Jul 2020 14:05:08 GMT

My mobile broadband has been stopping intermittently for a while. It started about 3 weeks ago when I kept losing it while using my phone, and had to keep switching box off and on again to try and remedy it which sometimes worked but it happened too much for me to use phone. I'm now using a computer which is much better, but every now and then it just stops, and I have to switch ee box off and then on again which so far seems to work but why is this happening and is there any way I can remedy it? Many thanks

Re: mobile broadband

Leanne_T — Fri, 17 Jul 2020 15:25:20 GMT

Hi there @fran9

Thanks for coming to the community.

Do we have any problems showing for your area on the EE Network Status Checker?

Also, do you have any other EE devices?

Thanks 🙂

Leanne.

Re: mobile broadband

fran9 — Fri, 17 Jul 2020 17:19:31 GMT

Hello Leanne, thanks for your reply. No, no known problems for my area and I have nt got other ee devices. At first I thought it could be something to do with my phone as it seemed to start when I sent and received a text which I don't often do with that phone. When I switched off box and just used phone, phone internet worked fine. It's much better with computer, but every hour or two, it just stops and I have to switch box on and then off again which seems to correct it, but its annoying, and im hoping it does nt get worse again.

Re: mobile broadband

Leanne_T — Fri, 17 Jul 2020 17:55:22 GMT

Hi @fran9

Thanks for coming back to me.

If you give our Tech Gurus a call on 0800 079 8586, they will get this looked into for you and see what they can suggest after running through some trouble shooting.

Let me know how you get on 🙂

Leanne.

Re: mobile broadband

fran9 — Fri, 17 Jul 2020 18:40:31 GMT

Thankyou!🙂