Returned device just after 48hours

Ale20 — Thu, 16 Jul 2020 12:12:11 GMT

Hello.

I made a contract on Monday 13th for a ee 4gee mini and after 48 hours of not good coverage in my flat I returned to the store. Wasn't and smooth process I left the store only with the promise of they making all for me.

Later I checked ee app and found a whole bill and no email or other confirmation of my return.

I have contacted the cancellation team by email but not answered yet.

I am anxious and concern.

In store they give me nothing as proof of the return.

I contacted costumers service and they advice to email cancellation team which I did before.

Any advice guys.

Thank you so much for your help.

Re: Returned device just after 48hours

Chris_B — Thu, 16 Jul 2020 12:29:58 GMT

@Ale20 Your bill would of been generated before you took the device back as you pay pro rata for a contract. Once it’s been processed as a return this should be cleared or if you pay before it’s cleared you’ll be refunded. The store should of gave you something as proof or return.

topic Returned device just after 48hours in Archived Posts

Returned device just after 48hours

Re: Returned device just after 48hours