topic Re: 4GEE WiFi mobile not logging on in Archived Posts

4GEE WiFi mobile not logging on

vailpilgrim — Fri, 10 Jul 2020 09:46:10 GMT

Hi there,

My 4GEE Wifi Mobile started prompting me for the wifi key/password instead of allowing my devices to latch on automatically. It was set up 2 weeks ago and my devices have latched on automatically without issue since then. However, from yesterday, it kept prompting me for the wifi key/password and when I enter it it says "Unable to join the network". So I have not been able to log on for over 24 hours now. I checked my EE account and there is still plenty of data allowance left. What is the problem here and how can I resolve it quickly? Thanks

Re: 4GEE WiFi mobile not logging on

XRaySpeX — Fri, 10 Jul 2020 12:11:30 GMT

Having data has no bearing on whether devices can login to the router or need to provide the pwd each time.

Try factory resetting it.

Re: 4GEE WiFi mobile not logging on

vailpilgrim — Tue, 14 Jul 2020 07:48:42 GMT

How would I do a factory reset? Cheers

Re: 4GEE WiFi mobile not logging on

XRaySpeX — Tue, 14 Jul 2020 09:08:30 GMT

Stick a sharp object in the reset hole near the SIM tray - see Perform a master reset