topic Re: 4GEE wifi keeps dropping out in Archived Posts

4GEE wifi keeps dropping out

Wildextreme — Tue, 30 Jun 2020 18:32:58 GMT

Any suggestions Folks?

Just upgraded from mini wifi to larger one...

Got it all swapped over ok and connection keeps dropping out..

Done signal check.. rebooted etc.. showing 3 or 4 bars so should be good but still drops out??

Re: 4GEE wifi keeps dropping out

Wildextreme — Tue, 30 Jun 2020 22:39:15 GMT

Just to add, the connection only holds for a matter of minutes...

As it stands its not fit for purpose, and desperately needs resolving as this is my sole means of internet

Please can a tec guru advise asap

Re: 4GEE wifi keeps dropping out

Jon_K — Wed, 01 Jul 2020 07:22:23 GMT

Hi @Wildextreme.

Welcome to the community.

Are you using the same SIM card that you used with the old device?

Are you able to perform a pin reset on the 4G WiFi device?

Jon

Re: 4GEE wifi keeps dropping out

Wildextreme — Wed, 01 Jul 2020 08:23:18 GMT

Hi Jon, thanks for reply

New sim came with device, done the sim changeover as per instructions.

Will try master reset button using a pin

Re: 4GEE wifi keeps dropping out

Jon_K — Wed, 01 Jul 2020 08:30:10 GMT

Thanks @Wildextreme.

Let me know how you get on 🙂

Jon

Re: 4GEE wifi keeps dropping out

Wildextreme — Wed, 01 Jul 2020 09:34:19 GMT

Hi Jon,

Just done master reset Using the button on device

So Far (15mins) not dropped out, ive quite a bit to do today on line so will monitor to see how it performs

So im going to leave this ticket open - but will update when 100% confident the issuse is ressovled

Many thanks for your speedy reply

Re: 4GEE wifi keeps dropping out

Jon_K — Wed, 01 Jul 2020 09:57:47 GMT

Thanks @Wildextreme.

Keep me updated 🙂

Jon

Re: 4GEE wifi keeps dropping out

Wildextreme — Fri, 03 Jul 2020 16:43:37 GMT

All good so far so going to say

The solution is; after upgrading from a mini to full size unit once SIM has changed over press master rest for 20 secs, then all should be good !

Thanks for help

Re: 4GEE wifi keeps dropping out

Leanne_T — Sat, 04 Jul 2020 09:07:44 GMT

Thanks for coming back and letting us know @Wildextreme

Have a lovely weekend 🙂

Leanne.