topic Re: Free data sim in Archived Posts

Free data sim

RegG — Thu, 25 Jun 2020 13:08:00 GMT

Just been sent a EE Data Sim for use in my MiFi.

Intend to buy a 6 Gb 90day top up for use when we are away in motorhome.

When does the 90 day period start?

When I buy it the top up?

When I put the sim into the MiFi device?

or hopefully when I put it into the device and turn device on to use it?

Do I have to activate it?

Do I get a countdown on MyEE showing number of days left?

Agree a lot of questions but have got really bored trying to find answers on the website.

Re: Free data sim

Christopher_G — Thu, 25 Jun 2020 15:20:55 GMT

Hi @RegG

Welcome to the community.

Where did you buy the SIM from? I can't find the details on our website.

Chris

Re: Free data sim

RegG — Thu, 25 Jun 2020 15:24:54 GMT

Hi Chris, I requested one from EE and it arrived today, its a free one and I have to add data which leads into the questions asked previously.

Re: Free data sim

Christopher_G — Thu, 25 Jun 2020 15:35:29 GMT

Ah OK, I've just found the page you must have ordered from, @RegG

You top up, then choose the 90 day 60GB add-on through your My EE account or through http://add-on.ee.co.uk/.

The 90days starts from that point, and you should be able to monitor the time left and data remaining on the same link.

Chris 🙂

Re: Free data sim

RegG — Thu, 25 Jun 2020 18:41:31 GMT

So what your saying is, wait until the previous data package which may not be EE runs out then put in new EE card, top it up and away I go.

Crazy system, why cant I have a card already paid for whose 30 days or whatever start to go down as and when I connect it to EE.

Do EE do prepaid data cards, if so where do I find the info on them?

Re: Free data sim

Leanne_T — Fri, 26 Jun 2020 08:18:52 GMT

Hi @RegG

Thanks for coming back to us.

You can view our Pay as you go packs and SIM Only pay monthly plans, on the EE Shop.

Our How pay as you go packs work Help page, has full information on getting started for you.

Thanks 🙂

Leanne.

Re: Free data sim

RegG — Sat, 27 Jun 2020 18:17:54 GMT

Hi, Effectively I am more confused than I was before I started, even after a couple of good links from Leanne.

So I went to the add-on page as directed on the bumph that came with my sim and the first thing it said was turn off my WiFi, now that is difficult as I was on my home PC which has a ethernet connection to my router and no WiFi!

Given that I am trying to load up a MiFi dongle router whatever you want to call it, I fail to see how this is going to work, if I turn off my phones WiFi how does that help, not on EE anyway. Not turning off my router and why would I, so as far as i can see this is a total waste of time unless someone can clearly and simply walk me through loading a EE sim with Data that I shall use in my MiFi when I am away from home.

I am not trying to offend anyone but believe me I am not dumb, worked for 40 years in IT so have some idea of what is going on but you guys are not reading the questions and answering them, you are just giving stock answers to build up your numbers to improve your rep.

Re: Free data sim

James_B — Sun, 28 Jun 2020 13:23:11 GMT

Hi @RegG,

To access add-on.ee.co.uk/, you'll need to connect to the internet via your EE SIM.

If you are doing this via your PC, please disconnect your ethernet and connect to your MiFi device's WiFi network.

Once connected browse add-on.ee.co.uk/ on your PC's web browser.

Hope this helps.

James

Re: Free data sim

RegG — Sun, 28 Jun 2020 14:39:09 GMT

Hi James_B

Thanks for the info.

Am I right to think that I can do nothing on EE App or online via the data device until I have a EE data sim in my device so that EE can verify it and start the countdown?

Cheers

Re: Free data sim

James_B — Sun, 28 Jun 2020 14:42:55 GMT

That's right @RegG, you'll need to connect to your SIM to set it up.

James

Re: Free data sim

RegG — Mon, 29 Jun 2020 12:49:11 GMT

Hi James _B

OK connected via the SIM and using the app I get as far as it saying enter number , which I do and press confirm number after entering captcha.

It then says "We now know this is a 4GEE WIFI number"

blag blah

"to finish setting up your account"

connect etc.

Well I am already connected obviously, how do I get to a page where I can buy some time.

PLEASE do not say go to add-on.ee.co.uk because all that says is turn off my wifi.

Given the device is a MIFI device and communicates one way by 4G and the other by wifi to my phone how I can turn wifi off and communicate with EE or anyone for that matter

Re: Free data sim

Leanne_T — Mon, 29 Jun 2020 15:56:40 GMT

Hi @RegG

Thanks for coming back to us and for trying this.

Within the My EE app, do you have an option for packs showing?

If not, we will need to get this looked into for you, please give us a call and our Pay as you go Care team can help you get set up.

Leanne.

Re: Free data sim

Furbabymam2 — Mon, 29 Jun 2020 16:24:21 GMT

I just saw your post whilst attempting to find info on data monthly plans with no contract. So I wanted to mention a couple of things that I encountered as I have a 4g wifi router.

I was at one point listed as a user but not the main account holder, I live with my elderly disabled mum who does not use the internet and its only me that uses it, so when I rang EE they told me I was not listed as the acc holder and updated my status which fixed things for a while and I was then able to access the page that lets you buy the data.

I currently find since using more data recently that if I run out before I realise its low I then cannot access the page that gives you the buy data options. I also get the "turn off wifi" problem yet I'm using my mobile (not with EE) to top up & buy the data addon...so I topup via the EE app which works fine but cannot go any further so I end up having to ring to get the data addon I want.

Sorry this is probably not much help but thought I'd try...

Best wishes

Re: Free data sim

RegG — Tue, 30 Jun 2020 15:11:58 GMT

Hi Leanne_T

Thanks for the sugestion.

No, I have no option for packs showing so followed your advice and tried to call them.

Twenty minutes and no answer as they are busy, I am sorry I despair, what are there opening hours, I may try again but then again I may just give in and stay with the opposition because life is too short to spend it hanging on a phone for someone who may or may not answer and then may or may not know the answer or more likely ask me to ring another number and wait again.

Re: Free data sim

RegG — Tue, 30 Jun 2020 15:29:58 GMT

Hi, Furbabyetc

Thanks for your input into my saga.

I have basically given up, 20 minutes on the phone and a constant "sorry we are very busy" message leaves me with no hope and I despair of organisations that even with the current circumstances cannot do better than 20 minutes to answer.

It either means the product is very poor therefore a lot of problems or they do not care about their customers , either way a waste of my time.

Sorry about the rant but I am seriously fed up with them.

All the best to you and may your addons arrive when requested.

Re: Free data sim

Leanne_T — Tue, 30 Jun 2020 15:22:22 GMT

Hi @RegG

I am very sorry to hear this.

Our Pay as you go Care team will be able to help, they are open 8am - 9pm (Mon to Fri) and 8am - 8pm (Sat and Sun), our get in touch page has all our contact numbers and opening hours.

We’re doing everything we can to help our customers and look after the wellbeing of our people during the Coronavirus outbreak.

Our contact centres in the UK and Ireland are open to help keep you connected, but we have fewer people available to take your calls.

Let me know how you get on.

Thanks.

Leanne.

Re: Free data sim

RegG — Tue, 30 Jun 2020 18:35:59 GMT

Hi Leanne_T

Well I haven't got through to PaYG team yet but somehow a mysterious hand has appeared and took me to a page where I could give EE money and it would allow me to buy some data, sounds good BUT have received no email confirming this as requested, so not actually convinced yet, I shall try PAYG team anyway and express my wrath at the sheer waste of time it has all been trying to register and buy data from your organisation.

Thank you for your help and determination to resolve this issue.

Re: Free data sim

Leanne_T — Tue, 30 Jun 2020 18:43:00 GMT

No problem @RegG

Did you purchase a pack?

Can you access data when connected to the WiFi device?

Thanks for keeping me updated 🙂

Leanne.

Re: Free data sim

RegG — Tue, 30 Jun 2020 18:59:28 GMT

Pack bought and data accessed. At last!!

One question, my device shows an email logo with a four beside it, how can they be accessed, more a question for my device provider I guess but you never know.

Actually two questions, can I use my VPN on EE and over this device?

Re: Free data sim

James_B — Wed, 01 Jul 2020 07:25:54 GMT

Hi @RegG,

To read your messages:

make sure you've got your 4GEE WiFi device connected to another device with a screen i.e. your phone, tablet or laptop
enter 192.168.1.1 into your internet browser on the connected device i.e. your phone, tablet or laptop
enter your username and password - the default ones are:
- username: admin
- password: admin
click on the text message icon to read your texts

You should find most VPN services work with your mobile data connection, although some older VPN clients lack IPv6 support which you'll need for use with a mobile connection.

Hope this helps.

James