topic Re: Hue bridge won’t connect to internet in Archived Posts

Hue bridge won’t connect to internet

SJBell — Sun, 28 Jun 2020 15:29:49 GMT

I am trying to switch my hue bridge to my 4g router but hue tech have told me I need to change my dns to 8.8.8.8. And allocate a static IP address .. if I want it to connect to the internet.... will this work ... is it a big job ... and will it cause any issues.. apologies if this is basic but I’m not tech savvy

thanks in advance

Re: Hue bridge won’t connect to internet

XRaySpeX — Mon, 29 Jun 2020 03:23:02 GMT

You shouldn't need to change anything on the router. What happens when you do connect the Hue Bridge to your mobile router?

Re: Hue bridge won’t connect to internet

SJBell — Mon, 29 Jun 2020 06:32:51 GMT

Hi the third light on the bridge flashes ... if connected to the internet it would be solid

Re: Hue bridge won’t connect to internet

XRaySpeX — Mon, 29 Jun 2020 06:44:49 GMT

Can you see the Bridge in the router's list of connected devices?

Re: Hue bridge won’t connect to internet

SJBell — Mon, 29 Jun 2020 06:54:41 GMT

Yes...it shows active

Re: Hue bridge won’t connect to internet

XRaySpeX — Mon, 29 Jun 2020 07:06:16 GMT

That's promising! What diagnostics / info can you get from the Bridge itself?

Re: Hue bridge won’t connect to internet

SJBell — Mon, 29 Jun 2020 07:09:10 GMT

This is what hue tech told me

Ah we see, you will not be able to link the Hue Account with Mobile tower connection. Customers with satellite internet services or cell tower internet services can not connect (create) to their Hue account or control out of home. This is due to delays of provider network configuration. Therefor, Alexa and Google voice control will not work. However, most customers with these services still have access to Siri voice control. More information about this known issue you can call your Internet Service Provider (ISP). Many ISP are aware of this and working on a solution.

Actually, there has been one user that made it work on a satellite modem/router, so you can give that a try. He changed the DNS on his router to 8.8.8.8 and set a static IP address for the bridge. Please let us know if that works for you.

Re: Hue bridge won’t connect to internet

XRaySpeX — Mon, 29 Jun 2020 07:24:33 GMT

Sorry, all that means nowt to me and I can't see what it has to do with the issue. I asked you whether the device itself tells you anything not what the manufacturer says.

You can always try their suggestions.

Re: Hue bridge won’t connect to internet

SJBell — Mon, 29 Jun 2020 07:28:29 GMT

Sorry.. none of it makes sense to me

Hue shows on the router device list

there is a MAC address.. IP address.. lease time.. status and connection time

Re: Hue bridge won’t connect to internet

XRaySpeX — Mon, 29 Jun 2020 07:45:40 GMT

Yes, all that is as expected for a connected device.

Re: Hue bridge won’t connect to internet

SJBell — Mon, 29 Jun 2020 08:00:15 GMT

.. Alexa doesn’t think so nor does the hue app... but works ok with HomeKit and Siri ...

im not concerned about the Alexa compatibility but if it’s not connected then it won’t receive any updates and that’s my concern

Re: Hue bridge won’t connect to internet

XRaySpeX — Mon, 29 Jun 2020 08:14:28 GMT

Eh, what does Alexa know about what the correct router settings should be?

Have you yet tried Hue's suggestions? That seems the only avenue you have left.