topic Re: Some websites unable to load but fine through a VPN in Archived Posts

Some websites unable to load but fine through a VPN

LesleyCr — Thu, 25 Jun 2020 17:44:28 GMT

Hello,

I have a bit of an odd problem. There are some websites that I am unable to access through my 4GEE router. These are not websites that should be content locked (which I have turned off and tested).

I can access these websites if I use a VPN or if I hotspot through my phone. For example I can't access thepositivebirthcompany.co.uk My neighbour who also has 4GEE wifi can't access it either. However I can access it through a VPN.

What is goign on here and can I fix it?
Thanks

Re: Some websites unable to load but fine through a VPN

bristolian — Thu, 25 Jun 2020 20:51:33 GMT

Hi @LesleyCr

I've tested loading thepositivebirthcompany.co.uk over an EE mobile connection and it loads ok for me. What happens for you?

Running a tracert might identify where a hold-up is.

Re: Some websites unable to load but fine through a VPN

Northerner — Fri, 26 Jun 2020 06:41:15 GMT

Hi @LesleyCr

Have you deactivated content lock?

Try logging into your MyEE app then - Settings - Content Lock - change this to off. Then restart your device.

It should now work.

Thanks,

Re: Some websites unable to load but fine through a VPN

LesleyCr — Fri, 26 Jun 2020 13:12:57 GMT

If I put the sim from my router into my phone I can access the site no problem so there must be something happening at the router level thats preventing access. The connection just times out, every time - it is only an issue when accessing through the router. I'm sure this won't be the only site I have an issue with too.

Re: Some websites unable to load but fine through a VPN

LesleyCr — Fri, 26 Jun 2020 13:11:46 GMT

Content lock is off - I have tested it. If I take the sim from my router and put it in my mobile phone I have no issue accessing the site. This is definitely a router level issue.

Re: Some websites unable to load but fine through a VPN

bristolian — Fri, 26 Jun 2020 13:24:31 GMT

Tagging this one for @XRaySpeX who is a lot more knowledgable on the 4G routers.

Re: Some websites unable to load but fine through a VPN

XRaySpeX — Fri, 26 Jun 2020 13:45:35 GMT

That site is not IPv6 compliant:

IPv6 validation for http://thepositivebirthcompany.co.uk

Tested on Fri, 26 Jun 2020 13:38:36 GMT

AAAA DNS record no AAAA record

IPv6 web server

IPv6 DNS server

This website is not ready for IPv6

It is anticipated that the pool of unutilized IPv4 addresses will be depleted in a short time. This would imply that the Internet would not be able to continue to grow as easily as it has been growing and that it would become more difficult to incorporate new users, devices, services, applications and generally speaking, the innovation in Internet.

The deployment of IPv6 is essential to avoid reaching this situation, and it is the only practical solution to IPv4 exhaustion.

Tested on		Fri, 26 Jun 2020 13:38:36 GMT
AAAA DNS record		no AAAA record
IPv6 web server
IPv6 DNS server

It might be an EE IPv6 issue. EE has introduced IPv6 on its mobile network, but it doesn't fall-back to IPv4 nicely. Can you change the Profile/APN on your EE devices to APN Protocol = IPv4 only?

Re: Some websites unable to load but fine through a VPN

LesleyCr — Fri, 26 Jun 2020 13:56:02 GMT

Thanks everyone.

I ran a traceroute to the site in question and this is what it returned. I'm officially at the limits of my knowledge here so help is appreciated!

traceroute to thepositivebirthcompany.co.uk (198.185.159.144), 64 hops max, 72 byte packets
1 openwrt (192.168.1.1) 3.920 ms 3.688 ms 3.704 ms
2 192.168.225.1 (192.168.225.1) 6.062 ms 5.359 ms 6.106 ms
3 * * *
4 10.248.27.141 (10.248.27.141) 30.119 ms 30.355 ms 31.058 ms
5 10.247.83.171 (10.247.83.171) 28.235 ms 30.958 ms 31.005 ms
6 * * *
7 10.247.83.193 (10.247.83.193) 31.511 ms 27.728 ms 32.334 ms
8 10.247.83.186 (10.247.83.186) 32.717 ms 38.556 ms 29.784 ms
9 87.237.20.108 (87.237.20.108) 30.435 ms 31.397 ms 29.300 ms
10 87.237.20.77 (87.237.20.77) 41.684 ms 45.872 ms 40.191 ms
11 akamai.prolexic.com (195.66.224.31) 36.625 ms 60.669 ms 61.617 ms
12 po110.bs-a.sech-lon2.netarch.akamai.com (72.52.60.192) 39.795 ms 38.882 ms 39.752 ms
13 a72-52-1-137.deploy.static.akamaitechnologies.com (72.52.1.137) 41.384 ms 42.544 ms 40.723 ms
14 ae120.access-a.sech-lon2.netarch.akamai.com (72.52.60.197) 36.484 ms 38.290 ms 41.928 ms
15 * * *
16 * * *
17 * * *
18 * * *
19 * * *
20 * * *
21 * * *
22 * * *
23 * * *
24 * * *
25 * * *
26 * * *
27 * * *
28 * * *
29 * * *
30 * * *
31 * 198.185.159.144 (198.185.159.144) 115.126 ms *

Re: Some websites unable to load but fine through a VPN

XRaySpeX — Fri, 26 Jun 2020 14:04:33 GMT

Yes, the traceroute is done entirely over IPv4 but it doesn't prove anything.

Re: Some websites unable to load but fine through a VPN

LesleyCr — Fri, 26 Jun 2020 14:11:49 GMT

Thanks @XRaySpeX I did this but still having the same issue. Changed Data connection > connect IP mode to IPV4

(tried to upload a screen shot but its not having it!)

Re: Some websites unable to load but fine through a VPN

XRaySpeX — Fri, 26 Jun 2020 15:39:51 GMT

Use the Camera icon above your text to upload a file to here.

Re: Some websites unable to load but fine through a VPN

LesleyCr — Fri, 26 Jun 2020 15:45:16 GMT

Yeah, thats what I did - it looks like it has loaded but when I hit post it just appears as a broken image link.

Re: Some websites unable to load but fine through a VPN

LesleyCr — Fri, 26 Jun 2020 15:46:54 GMT

Oh I see, its 'hidden' - sorry, didn't understand how this forum works!

Re: Some websites unable to load but fine through a VPN

XRaySpeX — Fri, 26 Jun 2020 15:46:40 GMT

Don't worry, your images were awaiting approval. I have now done so & they should appear soon.

Re: Some websites unable to load but fine through a VPN

LesleyCr — Sun, 28 Jun 2020 18:40:05 GMT

Still no further forward on this if anyone has any other thoughts?!

Re: Some websites unable to load but fine through a VPN

Leanne_T — Mon, 29 Jun 2020 07:14:46 GMT

Hi @LesleyCr

Thanks for posting on the community.

If you get in touch with our Tech Gurus, they will be able to get this looked into further for you.

Let us know how you get on.

Leanne.