topic Re: 4Gee Data Add-On in Archived Posts

4Gee Data Add-On

BobbityBoo — Fri, 26 Jun 2020 10:50:56 GMT

Hi,

I have recently moved house and have a 4GEE MiFi mini device and sim that I was hoping to use for internet until I could get a new line put in. I can get the device up and running and connect computer and phone to the network, but I am completely unable to add on a data package to the SIM. I go to the add-on page while connected to the network, or try to add data through either the phone or over the internet and I only have the option to add PAYG top up, but no data add ons...

I think I've gone around in circles for at least six hours this week trying to solve this...

Thanks for any help!

Re: 4Gee Data Add-On

Christopher_G — Fri, 26 Jun 2020 13:36:50 GMT

Hi and welcome to the community, @BobbityBoo.

Do you have enough credit balance for an add-on?

Chris

Re: 4Gee Data Add-On

BobbityBoo — Fri, 26 Jun 2020 15:31:59 GMT

I believe so, I added £10 of credit when it kept directing me to the “top up” page when I clicked on the “add-on” link.

Re: 4Gee Data Add-On

Christopher_G — Fri, 26 Jun 2020 15:44:15 GMT

OK thanks @BobbityBoo

I've got no idea why it isn't letting you buy an add-on then.

I'd recommend speaking to our Mobile Care team to see if they can look into this for you.

Let us know what they say.

Chris