topic Re: Mobile Data Add-On in Archived Posts

Mobile Data Add-On

CarlCrossley — Mon, 22 Jun 2020 15:11:06 GMT

Hi,

We bought a PAYG 4GEE Data Sim for an iPad that we gifted to our grandparents. The Sim came with 6Gb for 3 months. The pack is due to expire in 3 days. We want to add the same package, 6Gb data for 90 days. The price is £17, but can I add the add-on remotely? I know I can top up on my EE account but do I have to add the add-on from the device? If so, can you please provide step by step instructions as I'll need to do this over the phone with the grandparents.

Thanks in advance,

Carl.

Re: Mobile Data Add-On

Christopher_G — Mon, 22 Jun 2020 17:27:45 GMT

Hi @CarlCrossley

Welcome to the community.

Is this a pay as you go pack or an add-on? It sounds from your description that it's a pack.

Chris

Re: Mobile Data Add-On

CarlCrossley — Mon, 22 Jun 2020 17:46:16 GMT

Hi Chris,

it’s a pay as you go data sim that came pre filled with 6GB of data.

I know we need to go to add-on.ee.co.uk but I’m not sure what happens after here.

thanks,

carl.

Re: Mobile Data Add-On

Christopher_G — Mon, 22 Jun 2020 17:54:36 GMT

I see, thanks @CarlCrossley.

Head to that add-on.ee.co.uk link. Click 'Buy Data', then choose the add-on that you'd like.

Chris 🙂

Re: Mobile Data Add-On

CarlCrossley — Mon, 22 Jun 2020 18:21:03 GMT

Thanks Chris.

Is it straight forward? I’m going to have to run an 80 year old through it over the phone.

So as simple as go to add-on.ee.co.uk click buy add-on and selecting the 6GB one?

Thanks,

Carl.

Re: Mobile Data Add-On

Christopher_G — Tue, 23 Jun 2020 07:34:45 GMT

Should be as simple as that, @CarlCrossley. 🙂

Let us know how you get on. The alternative is speaking to our Mobile Care team on 150 who'll be able to add it from our side.

Chris