topic Re: End my contract in Archived Posts

End my contract

Izxy_cl — Thu, 18 Jun 2020 17:43:39 GMT

Hi,

Hope all is safe and well

my contract has ended on 5th may and im still getting charged. The wifi is just too much money way too much and i wanna end the contract completely if thats possible As i dont use it anymore either.

what can i do.

thanks 🙂

Re: End my contract

Chris_B — Thu, 18 Jun 2020 18:00:38 GMT

@Izxy_cl did you call customer services to give notice to terminate your contract? when your contract reach its minimum term it changed to a 30 day rolling contract as per the contract that you agreed to. You need to give notice to terminate it.

Re: End my contract

XRaySpeX — Thu, 18 Jun 2020 21:48:21 GMT

These contracts don't just end, just the min. term expires. After the min. term they just carry on on a rolling notice basis until you explicitly cancel or upgrade.

You say "WiFi"? Is this a fixed Broadband or a mobile contract?