topic Re: Inernet keeps dropping in Archived Posts

Inernet keeps dropping

Qwert12 — Mon, 15 Jun 2020 22:29:28 GMT

Hi my internet keeps dropping out I was promised a minimum of 30mgps I have done three separate tests today all were below 10 the worst being 1.2 . Who do I speak to to help fix the problem I understand things are difficult with the coronavirus. If I was promised 30 and are not getting it can a request a refund? Thank you

Re: Inernet keeps dropping

XRaySpeX — Mon, 15 Jun 2020 23:31:35 GMT

On what device? Is this on mobile or fixed Home Broadband?

Re: Inernet keeps dropping

Leanne_T — Tue, 16 Jun 2020 07:37:19 GMT

Hi there @Qwert12

Thanks for coming could to the community.

Could you let us know what device you have?

If this is a mobile WiFi device, do we have any problems showing on our Network Status Checker for your area?

Speak soon 🙂

Leanne.

Re: Inernet keeps dropping

Qwert12 — Tue, 16 Jun 2020 08:48:26 GMT

On mobile phone at the moment however netflix was dropping out on smart tv

Re: Inernet keeps dropping

Leanne_T — Tue, 16 Jun 2020 08:54:27 GMT

Hi @Qwert12

Thanks for coming back to me.

Are you using your phone to tether, or do you have a WiFi device?

Do we have any problems showing on our Network Status Checker for your area?

Leanne.

Re: Inernet keeps dropping

Qwert12 — Tue, 16 Jun 2020 14:13:26 GMT

I have a ee router I use wifi to connect my samsung s8 to the internet my
smart tv is connected with a wire directly in to the router. It's been
dropping for about 3 days now.

Re: Inernet keeps dropping

Leanne_T — Tue, 16 Jun 2020 14:27:14 GMT

Hi @Qwert12

Thanks for the reply.

Which router do you have?

Do you have Home Broadband with us?

Have you tried resetting the router?

Leanne.

Re: Inernet keeps dropping

Qwert12 — Tue, 16 Jun 2020 18:17:26 GMT

Hi I spoke to ee today there was a fault in the line my internet has now
been split between 2 ??? Same log in details everything is okay I switch
between the two now. Ee are calling me back in 4 days to see if it still
works.

Re: Inernet keeps dropping

XRaySpeX — Tue, 16 Jun 2020 18:49:43 GMT

Is this on mobile or fixed Home Broadband? Which router have you?