topic Re: Plan pricing in Archived Posts

Plan pricing

dapl1 — Mon, 08 Jun 2020 14:34:28 GMT

I do not understand why your sim only plan is £20 for 100gb at moment whereas a data sim only plan only offers 50gb at double that price, or half the data for twice the price. I do not have a use for the calls and texts offered on the sim only so why can't I get that deal on a data only sim?

Re: Plan pricing

Katie_B — Mon, 08 Jun 2020 15:41:53 GMT

Good Afternoon @dapl1.

Thanks for coming to the community.

Do you currently have a data SIM to use in a 4G/5G router?

Are you currently in a contract?

Katie.

Re: Plan pricing

dapl1 — Mon, 08 Jun 2020 16:06:01 GMT

Yes I do have an unlocked 4g router, I have a data sim on a 30 day ' leave now' deal. In the last few days the Internet has either been down or very very slow and the reasons given are not addressing the issue. I have had ee before so that's why I am exploring again

Re: Plan pricing

Katie_B — Mon, 08 Jun 2020 16:34:01 GMT

Hi @dapl1.

If you give us a call our upgrades team will be able to discuss upgrading your current SIM.

Katie 🙂

Re: Plan pricing

XRaySpeX — Mon, 08 Jun 2020 19:17:58 GMT

There's no reason stopping you using a phone SIM with more or even unlimited data in your mobile router & not using the calls part.

Re: Plan pricing

dapl1 — Sun, 14 Jun 2020 18:40:39 GMT

Do I get a 'grace' period for a contractual sim only to make sure the thing is OK signal wise?

Re: Plan pricing

XRaySpeX — Sun, 14 Jun 2020 18:44:31 GMT

If you ordered by phone or online you always have a statutory cooling-off period up to 14 days after delivery to cancel your order FoC. If you ordered in-store you have no such "change-of-mind" right of return.