topic Re: Is 4Gee data better than sim only plan + some other questions... in Archived Posts

Is 4Gee data better than sim only plan + some other questions...

mkt85 — Sun, 07 Jun 2020 14:23:32 GMT

I live in a rural area, currently with BT but my broadband speed is painful (0.07mbps if I'm lucky). I would live to supplement/replace it with EE 4G as it seems to be the strongest for my area. I have a couple of questions:

1) A 24 month 4Gee home plan is £25 for 100GB, while a sim only 100GB 18 month mobile data plan is £20. How is the 4Gee Home plan better? If it's not, could I just get the mobile data plan and use the sim in the 4Gee home router?

2) If I am able to use the mobile data plan above - is there a way to have 2 sims so I can put one in a home router and put the other in my mobile so I can use the free minutes too?

3) If I sign up for either of the above options, is there a grace period where I can check that the connection works and if the signal isn't good enough, can I cancel without losing money?

4) I may be moving before the 18/24 months is up and as I will be moving somewhere rural that again will have really bad signal, what happens if EE doesn't get signal to my new place? Can I leave the contract early and will there be an exit fee?

Any advice would be greatly appreciated. Thanks 🙂

Re: Is 4Gee data better than sim only plan + some other questions...

Christopher_G — Mon, 08 Jun 2020 07:35:03 GMT

Hi @mkt85

Welcome to the community.

Could you link both of the plans please? I'll take a look at the difference for you.

I can answer a couple of your other questions in the mean time:

2. No you'd have 1 SIM, but you can put it in other EE/unlocked devies.

3. If you order over the phone or web, you have a 14 day cooling off period.

4. If you do have problems our technical support team will do all they can to help you get a connection. They'll be able to run through your options if you can't.

Chris

Re: Is 4Gee data better than sim only plan + some other questions...

mkt85 — Mon, 08 Jun 2020 08:45:32 GMT

Hi, thanks for the reply. I can't seem to find the 100gb home 4gee plan now for £25, it's £35 instead:

https://shop.ee.co.uk/dongles/pay-monthly-mobile-broadband/4gee-router/details

And this is the mobile plan for £20 for 100gb:

https://shop.ee.co.uk/mobile-phone-deals/sim-only-deals?CTTag=CT_Sal_HP_H2_SIMO_Q1_2020_1

In regards to your last point of the technical team running through my options if I have no/low connection at my next place - can I not have these options before signing up? I don't for example want to sign up for a new 24 month plan if I move in a year, have unusable 4G at my new place and then have to carry on paying for no/low service for the remaining 12months.

Thanks

Re: Is 4Gee data better than sim only plan + some other questions...

bristolian — Mon, 08 Jun 2020 09:01:42 GMT

@mkt85 wrote:

In regards to your last point of the technical team running through my options if I have no/low connection at my next place - can I not have these options before signing up? I don't for example want to sign up for a new 24 month plan if I move in a year, have unusable 4G at my new place and then have to carry on paying for no/low service for the remaining 12months.

Just on the specifics of buying a mobile device on a minimum term contract that you can't guarantee keeping to yourself..

This is where I would suggest not committing to any minimum term that is beyond what you're comfortable with.

If that means you seek a shorter minimum term, or even buy a device outright and then get a SIM-only account (30day or 12month minimum) they are options that I would suggest exploring.

Re: Is 4Gee data better than sim only plan + some other questions...

Christopher_G — Mon, 08 Jun 2020 09:01:55 GMT

Thanks @mkt85

So a main difference between the plans is that the first option comes with the router device and the second option is SIM only.

If you have another EE or unlocked router, you could use the SIM from the second plan in it.

Do you know where you might be moving to? We can't guarantee service in any particular area but can give you an estimate about what the coverage is likely to be like through our coverage checker.

Chris

Re: Is 4Gee data better than sim only plan + some other questions...

mkt85 — Mon, 08 Jun 2020 09:25:24 GMT

Ok thanks, I'll definitely go for the cheaper option then as I have a router already.

I'm not sure of the exact location of where I will be moving but it will be in Norfolk. We get the worst reception here so it's really luck of the draw as to whether I will get signal. I know that predicting whether there will be signal is impossible but is there no way to find out what my options will be if I don't get signal. Will I for example still have to pay the monthly fee or can I leave a contract early with or without an exit fee?

Re: Is 4Gee data better than sim only plan + some other questions...

Jon_K — Mon, 08 Jun 2020 14:44:56 GMT

Hi @mkt85.

You will get a 14-day cooling off period when you take out a contract over the phone or online, directly with EE.

Jon

Re: Is 4Gee data better than sim only plan + some other questions...

mkt85 — Mon, 08 Jun 2020 15:51:57 GMT

Ok and wha happens if I move house and the signal is too low at my new place? What happens if I want to terminate my contract early in that case?

Re: Is 4Gee data better than sim only plan + some other questions...

bristolian — Mon, 08 Jun 2020 15:54:06 GMT

@mkt85 wrote:

Ok and wha happens if I move house and the signal is too low at my new place? What happens if I want to terminate my contract early in that case?

Once you go beyond your 14day cooling off period, then you are legally obligated to keep your monthly payments for the duration of the minimum term.