topic 4gee WiFi data rip off in Archived Posts

4gee WiFi data rip off

garethsutton — Sat, 30 May 2020 17:04:46 GMT

I have recently ran out of data on my 200gb a month plan. My first problem was that with the data add ons it just says data allowance for £35 and £50 instead of an amount in gb which left me wondering what to buy. I went for £35 option which bought another 50gb of data. I thought this would be plenty for the remaining 5 days. Within a day it said that I have used it all which is impossible as I was out all day with no devices on. I then had to buy another £50 which gave me 100gb bringing my monthly total to £125. I need refunding as this is completely wrong!

Re: 4gee WiFi data rip off

Chris_B — Sat, 30 May 2020 17:23:34 GMT

@garethsutton You’ll need to speak with customer services about this.

Re: 4gee WiFi data rip off

Leanne_T — Sun, 31 May 2020 10:54:57 GMT

Hi @garethsutton

Thanks for coming to the community.

If you visit add-on.ee.co.uk, does this show the data add-ons have been purchased and used?

Speak soon.

Leanne.

Re: 4gee WiFi data rip off

garethsutton — Sun, 31 May 2020 14:04:18 GMT

Yes It shows they have been added and used

Re: 4gee WiFi data rip off

Leanne_T — Sun, 31 May 2020 14:19:19 GMT

Hi @garethsutton

Thanks for checking for me.

In this case, please give us a call our Tech Gurus will get this looked into for you and see what they can do to help with your data usage.

Thanks.

Leanne.