topic Re: Payment issues in Archived Posts

Payment issues

Noxa — Sat, 30 May 2020 23:58:44 GMT

Hi,

This is the 3rd month that I’ve tried to pay online and the websites either been under maintenance or this time it’s saying there’s an error because the page timed out (even though my card details were automatically entered I’m under 60 seconds)

twice now I’ve been charged for a late payment because I don’t have the time to try log in or call you every day to check it’s working.
I can’t set up a direct debit because I get paid on different days every month.
And I really don’t have the time To be calling and being on hold just to pay my bill...with commuting 2 hours each day too and from work.
please fix the issue with online payments. If someone could contact me that would be great or if there’s an automated phone service for wifi account payments that would be great.

Re: Payment issues

Profile closed — Sun, 31 May 2020 00:30:27 GMT

Hi @Noxa

Welcome to the EE Community,

If you click the link below you should be able to make a payment to your account.

Make a payment

If the link doesn't work call freephone 0800 317 720 and a customer service advisor will be able to process your payment for you.

Thanks,

David.

Re: Payment issues

Leanne_T — Sun, 31 May 2020 11:48:35 GMT

Hi @Noxa

I am very sorry to hear you have had problems paying your bill.

Have you been able to pay this following @Profile closed's advice?

Our How do I pay my bill Help page, has ways on paying your bill.

Let me know how you are getting on 🙂

Leanne.