topic Linking EE phone and BB account in Archived Posts

Linking EE phone and BB account

Kevin78 — Sat, 27 Jun 2020 20:02:11 GMT

I'm having trouble linking my EE phone and BB account, as it says my details to not match what's on file. I need to check what is happening with my broadband account, as I may be being overcharged.

Cheers,

Kevin

Re: Linking EE phone and BB account

XRaySpeX — Sat, 27 Jun 2020 21:41:39 GMT

It wants your personal details as already registered with EE & is doing a security check. There's 1 thing in particular to be careful of when supplying your BB personal details.

The "Contact Email Address" requested when filling in the Home BB details is not necessarily the same as the email addy used as the username of the MyEE a/c being created or added to. It is the email addy EE already has on record for you for BB.

Re: Linking EE phone and BB account

Emeraldboy — Mon, 03 Jan 2022 15:02:29 GMT

Hi, I am having the same trouble. Did you get your problem resolved?

Cheers. Chris.

Re: Linking EE phone and BB account

Mustrum — Mon, 03 Jan 2022 15:06:41 GMT

@Emeraldboy did you follow the advice above?

What error codes are you getting?

If that fails have you tried calling the broadband support team?

Re: Linking EE phone and BB account

bigfil — Mon, 03 Jan 2022 15:27:45 GMT

I'm also having the same problem. How can I know what email address EE has on file for me?

Re: Linking EE phone and BB account

XRaySpeX — Mon, 03 Jan 2022 17:28:34 GMT

@bigfil : Call CS & ask. They'll help you adding your BB to MyEE.