topic Re: Mysterious Landline 123 number charge in Archived Posts

Mysterious Landline 123 number charge

OddLion — Sun, 22 Dec 2019 21:44:37 GMT

Hi everyone,

I noticed a strange call which I definitely didn't make on my bill this month, a 26 second call to 123, which is apparently a 'speaking clock'. I've read that some BT customers have had this happen, possibly due to technicians working on the phone cabinet and doing a test call, but it's very odd indeed.

I'll ring customer service tomorrow, but wondered if others have come across this.

Thanks in advance,

Odd Lion

Re: Mysterious Landline 123 number charge

XRaySpeX — Sun, 22 Dec 2019 22:02:41 GMT

@OddLion : Do you have a landline yourself or is this on a mobile bill?

Re: Mysterious Landline 123 number charge

OddLion — Sun, 22 Dec 2019 22:05:27 GMT

Hi there,

Yes, it's my landline/broadband phone that supposedly made this 123 call.

Re: Mysterious Landline 123 number charge

XRaySpeX — Sun, 22 Dec 2019 22:10:22 GMT

Could be the engs using your line extravagantly to make a test call when they have their own free nos for testing, incl. 17070.

Were you having work done on your line at that time?

Re: Mysterious Landline 123 number charge

OddLion — Sun, 22 Dec 2019 22:32:56 GMT

Thanks @XRaySpeX

No work being done, and no calls being made. All a bit odd to be honest.

It's only a 45p charge, so not a big deal, but mysterious premium number calls shouldn't just appear out of thin air.

Re: Mysterious Landline 123 number charge

XRaySpeX — Sun, 22 Dec 2019 23:11:32 GMT

Raise it with EE. They might refund it.

Re: Mysterious Landline 123 number charge

Profile closed — Sun, 22 Dec 2019 23:29:53 GMT

@OddLion 123 is the talking clock

Re: Mysterious Landline 123 number charge

Christopher_G — Mon, 23 Dec 2019 09:16:15 GMT

Hi @OddLion.

Is it possible someone else in the house dialled it? Any kids/Grandkids etc?

Chris

Re: Mysterious Landline 123 number charge

OddLion — Mon, 23 Dec 2019 09:50:47 GMT

Thanks @Christopher_G , but that has of course been ruled out. I don't even think anyone was home at the time that this call was supposedly made, but certainly no children making random 123 calls. 😂

Re: Mysterious Landline 123 number charge

Christopher_G — Mon, 23 Dec 2019 10:00:49 GMT

OK, thanks @OddLion.

It's worth having a chat with our broadband care team so that they can look into this for you.

Chris

Re: Mysterious Landline 123 number charge

Gobbledegook — Mon, 03 Jan 2022 17:14:18 GMT

I too have just noticed a call to 123 Charge Band TLINE made on a day when no one was at home. We were all 100 miles away. Noticed on here that it can be when engineers work on the exchange box, phoned EE to complain about this but had a really rude guy from EE that was insistent it was my equipment at fault as he tested line and said no faults on the line, although his senior did say yes this can happen, so one says yes, one says no - watch your bills everyone as unless you notice these charges albeit small, they can just ping onto your account without you knowing. EE agreed to refund this charge and said it won't happen again - however I will be checking my bills every month to make sure this doesn't happen again.