Re hub

Kev1969 — Wed, 29 Dec 2021 12:04:01 GMT

My EE hub drops out looses signal 3 times a day, just starts flashing then starts back up again without doing anything after about 2 minutes??

Re: Re hub

bristolian — Wed, 29 Dec 2021 12:20:02 GMT

Hi @Kev1969

Welcome to the EE community

What device is it that you're trying to use?

Do you have an EE mobile, and if so, is that having any service problems?

Re: Re hub

XRaySpeX — Thu, 30 Dec 2021 00:19:05 GMT

@Kev1969 : Welcome to EE's Home Broadband Forum.

Is it the BB as a whole dropping or just the WiFi connections? Do Ethernet connected devices stay working? What colours are the light sequence when it happens?

If you would like help with your BB speed or connection issues, please would you carry out the following steps for starters, which will enable us to diagnose the problem and advise you further. Do not restart your router to do these tests:

1. Post your full router stats:

For a BrightBox: login and go to Advanced Settings/ System/ DSL Status. Also post 'System Uptime' from top of System Log page.
For a SmartHub: login and go to Advanced Settings/ Technical Log/ Information. Obscure your names & any numbers in the BB Username & also the SSIDs.

Full router stats are key to any speed & connection issues.

2. Try a wired speedtest, using an Ethernet cable supplied with the router, here http://www.thinkbroadband.com/speedtest.html . Click on the "Results Page" button at the bottom of the graph you first see and then copy to here just the "Link to this result:" link that you see below the next main graph.

3. What does BT Wholesale Broadband Availability Checker estimate for your phone number? Post just the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number or you don't have one, use the Address Checker, not the Postcode Checker.

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