topic Re: How do I contact EE via Text when I have no landline? in Archived Posts

How do I contact EE via Text when I have no landline?

astroman — Tue, 28 Dec 2021 17:25:27 GMT

Hi,

Sorry if this is stupid, I've recently had Full Fibre installed (900mbps) but after the 10 days am still only getting 500mbps. I text HELP and later FAULT to 60071, but both times they 'don't recognise the EE mobile number' (because it's not from an EE mobile phone!) and/or ask for a landline number, which I now don't have since I got Fibre!

What should I text to get their attention?! Maybe my old landline? But I don't see how that's relevant, as it's no longer live?!

Thanks,

Daniel

Re: How do I contact EE via Text when I have no landline?

Mustrum — Tue, 28 Dec 2021 17:50:53 GMT

Why not just give them a call? You could find out the number to quote at the same time.

Re: How do I contact EE via Text when I have no landline?

astroman — Tue, 28 Dec 2021 23:09:02 GMT

As far as I can tell I can only contact EE via Text and then a ringback if it's a technical query about my broadband. Via this :

https://ee.co.uk/contact-ee/technical-support/broadband-landline

Am I mistaken? The 'Phone' Section on that website refers to mobile phone issues and not broadband issues.

Thanks.

Re: How do I contact EE via Text when I have no landline?

XRaySpeX — Tue, 28 Dec 2021 23:12:44 GMT

For BB issues you contact CS on Freephone +44 800 079 8586 - Option 3 for Home Broadband & Home Phone.

Re: How do I contact EE via Text when I have no landline?

astroman — Tue, 28 Dec 2021 23:19:03 GMT

Hi,

Ok thanks I will try that tomorrow.