Home broadband and telephone

serwo56 — Tue, 21 Dec 2021 16:59:22 GMT

Not working 👎

Re: Home broadband and telephone

XRaySpeX — Tue, 21 Dec 2021 17:34:18 GMT

Welcome to EE's Home Broadband Forum.

Both of them?

Have you just joined EE BB or were you already with EE BB? How long has this been happening?

What lights are showing on the router?

What does it say after you log into the router:

For a BrightBox: in the Internet section on the initial Status page or
For a Smart Hub: on the Advanced Settings / Broadband / Internet page?

Obscure your names & any numbers in the BB Username but post the 1st 2 parts of the IP addy. This will tell us at which stage EE have got to.

Is this for ADSL BB or Fibre? Which router, BrightBox 1 or 2 or Smart Hub?

Does the landline phone work? Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070?

Re: Home broadband and telephone

mikeliuk — Tue, 21 Dec 2021 18:05:47 GMT

Hi @serwo56 ,

Report before close: https://ee.co.uk/help/help-new/broadband-and-landline/landline/how-can-i-fix-home-phone-faults

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Home broadband and telephone

Re: Home broadband and telephone

Re: Home broadband and telephone